HUBBERS BLOG

206 Responses to “After I bought business card from Vistaprint, money was removed from my visa without my knowledge by CLUBPREM.COM and HIGHSTREETMAX.COM who are owned by Adaptive Affinity”

1. Justin Weaich Says:
   September 21st, 2008 at 20:17

   Sounds like a job for Fair Go if you ask me :-)

2. Cam Says:
   September 25th, 2008 at 08:57

   Probably one of your longest blogs but a good read. I knew the story from you telling me but having read it I realised I should give you back the £5 I have been stealing from your wallet every time you come over to my house…….it totals somewhere in the region of £800. I just don’t want you emailing my parents (or Santa) and telling them I’ve been a bad boy!

   Good work though cuz!

3. Phillip Stev Says:
   September 25th, 2008 at 22:53

   Nice work buddy, well worth the read (and your effort).

4. Milan Says:
   October 8th, 2008 at 11:13

   Thank you for good investigation story. I’ve had 3 x £14.95 taken of my credit card in the last three months from streetmax.com. As far as I remember I haven’t purchased anything from Vista or any other retailers in your blog in the last 6 months, hence I just called my credit card and reported it as unothorised transactions.

   Makes me really upset to see how some people trying to “earn” money.

5. Shaun Wiltshire Says:
   October 9th, 2008 at 17:35

   Is this rubbing salt in the wounds. I just signed the petition and when the page loaded saying I had done so there was a special offer from Vistprint. Scammed again!

6. John Price Says:
   October 10th, 2008 at 11:22

   What a relief to read through your blog. You have done a lot of hard work!

   I have had about 9 months of clubprem payments taken without my permission from my bank account. I read a different blog about a month ago and contacted Vistaprint by email – they insisted they did not have my details although I provided them with my original order for business cards with their reference. I exchanged about 6 emails with them and now they have stopped replying.

   I used a Debit card so I am not sure if I can get a bank refund yet but will proceed to ask my bank to change my card details to stop these payments.

7. John Price Says:
   October 10th, 2008 at 11:27

   I have just gone to sign your petition but notice that the text has been corrupted – you need to check this out as no one can sign.

8. Doods Says:
   October 15th, 2008 at 16:58

   Well done for creating this blog. I was ripped by their Highstreetmax.com scam this year and it took so much chasing and threatening before I got anything approaching satisfaction.

   However Adaptive Affinity are a subsidiary of an American outfit called Vertrue. Despite being dragged through the courts of several US states they seem to carry on blithely as before, making hundreds of millions of dollars in the process, and incidentally being highly lauded by American business pages in the process. Apart from the odd person who got business cards, I see no evidence that they actually have any customers, only suckers. At least the US consumer people seem to have a go : in the UK consumer bodies are underfunded and toothless.

   There has been very little in the non-web media. The Daily Mirror had a crack at them, but they seem too slippery for BBC’s Watchdog to have a sniff at. I don’t hold out much hope. for that any time soon.

   Plus, the credit card companies are pretty hopeless. They (Mastercard) sent me the forms which I filled in and returned and then….nothing. The experience of most victims is that they have to do it themselves.

   So, all we can do is make sure this information is out there in a prominent place. Again, thanks for your efforts.

9. Ian Says:
   October 27th, 2008 at 22:24

   I have been scammed every month since April. As A high user of credit cards and with others using my account I only noticed this month. I googled streetmax and came across this comprehensive explanation and will take it up with credit card company in the morning. It appears that highstreertmax has now become streetmax.com.

10. Anna Says:
    October 30th, 2008 at 19:30

    i’ve been ripped off for twelve months now and have had to cancel my bank account DO NOT BUY FROM VISTA IF IT APPEARS TOO GOOD TO BE TRUE IT’S BECAUSE IT IS !!! nothings for free ! thanks for the warning glad somebody’s chasing it up wish i read this earlier before i recommended them to friends

11. Tom Riley Says:
    November 3rd, 2008 at 21:19

    Thanks for the great info above… i purchased an item from vistaprint. I have just been checking my visa account details online after a holiday spree(lol) and noticed a clubprem.com transaction for £9.95. As per usual if there is something i’m not sure about google comes to the rescue. Well upon reading this blog i have contacted MBNA and we will be discussing the matter further in the morning (office closed). In turn i will be promoting the problem via my forum signiture’s along with the vistaprint logo so my online community friends don’t get sucked in.

12. Harry Says:
    November 4th, 2008 at 19:37

    heyyyy
    i believe i just got scammed too
    under the name of
    streetmax.com
    £19.95 aswell…………

13. Doods Says:
    November 5th, 2008 at 17:41

    Check this : the very definition of “chutzpah”.

    Look at this site: http://www.resetcreditcheck.co.uk.

    It says

    “If you are yet to be a casualty of fraud or a scam yourself, you probably know someone who has. The first you may know about this is when you check your account details and it’s too late. Reset Credit Check is the all inclusive package that can help protect your identity and give you peace of mind. ”

    However , if you look here

    http://www.resetcreditcheck.co.uk/shopcontent.asp?type=rccpriv

    You will see that this is our old friends at Adaptive Affinity, home of Vistaprint, Hightstreetmax, Clubprem and numerous others brands, with whom the words “fraud”and “scam” have been widely associated.

    The words “Dracula” and “blood-banks” leap to mind.

    Rather scarily , this seems to be some sort of joint venture with Skipton Building Society. As if the financial sector doesn’t have bad enough a name. Do they know what they are letting themselves into ?

14. Claire Humphrey Says:
    November 12th, 2008 at 16:59

    Oh my god, how pissed off am I! Will definitely not be using vistaprint ever again. Clubprem.com have been taking money out of my account for 9 months. Rang clubprem.com who said they would refund 3 installments but I wasn’t happy with this so rang the number you posted (CALL CENTRE JAMAICA)and they have refunded me in full (I hope) so thankyou very much for your help, will cancel my card as well I think to be on the safe side. Cheers.

15. harrison Says:
    November 13th, 2008 at 23:20

    hi
    booked hotel through lastminute but only later found streetmax were taking 14.95 each month lost 50 quid phoned and emailed x2 threatened legal action and was refunded eventually minus the interest accumulated on my card what an absolute rip off how can they get away with this if there have been reports / investigations

16. Ian Says:
    November 14th, 2008 at 16:22

    Hi, thanks for the detailed blog, found it straight away via google. Just found that I have been ripped off following the purchase of Business Cards from Vistaprint – got the cards though and they’re quite good. Anyway, cancelled my card (Visa) at the bank then called the freephone number in your blog and they tell me they are going to refund the 3 months they have scammed from me under “CLUBPREM.COM EDGEWARE GB” and “ADAPTIVE AFFINITY / VISTEDGWARE GB”.

17. mandy williams Says:
    November 15th, 2008 at 18:59

    bought wedding invites from vista 9.95×10 payments later still trying 2 get money back

18. Ravinder Mansfield Says:
    November 19th, 2008 at 13:48

    Thanks for this blog, as it has helped me get all my money back from VistaPrint. I bought notecards from them in April and then suddenly I found myself subscriped to their reward scheme, which I had not asked for, and have been charged £9.95 a month since May. I called the call centre on 0800 028 8251 and said unauthorised transactions as I didn’t have any documentation saying I was a member and hadn’t agreed to join. They tried to get me to say I remembered seeing the £10 cash back voucher and the terms that I would be subscriped to their membership, but just say no and resate want money back. They agreed and said the money would be refunded within 7 days and sent me an email the same day cancelling the membership. Low and behold, yesterday (6 days afterwards) I have received a full refund. I had tried cancelling by sending an email and also calling another number but they didn’t work. The number above though does, so ring now!

19. abu Says:
    November 19th, 2008 at 15:45

    i purchased smthng from vista and i paid for it but 3 months under clubprem.com has been deducting 9.95 , first month i taught its smthg i bought but next month again around the same day of the month and i got suspisious and when it happened for the third time i knew it was a scum and i was going to the bank i decided to google it and i found this site

    i called them on the 0800 and they were helpful and ready to refund my payment ,

    but thanks to this website

20. ALASTAIR AKED Says:
    November 21st, 2008 at 16:22

    VERY MANY THANKS FOR YOUR WEBSITE. SO I WAS NOT THE ONLY ONE TO BE SCAMMED BY VISTA PRINT.

    THANKS FOR ALL THE HARD WORK YOU HAVE DONE ON OUR BEHALF

    ALASTAIR

21. sandra mcvitie Says:
    November 21st, 2008 at 16:25

    thank you so much for your info. ihave been scammed by vistaprint they have been taking 25 pounds a month from my debit card under vprewards.com and clubprem.com i am on the phone right now asking for a refund and cancellation of the payments i to never signed any agreement with them. all i did was order some business cards and letter heads. they have just confirmed they will refund all money taken and stop any further payments will see if i get the money back. thank you once again.

22. Stacie Murdoch Says:
    November 26th, 2008 at 11:48

    Thank you very much for the very helpful info. I have just called the 0800 number and and they have said they will cancel my ‘ membership’ (which I did not know I had signed up to) and refund me… they could not tell me how long it would take to refund. I told them that I expected it in my account within 7 days or I would be calling back… they seemed unfased by this.

    I ordered buisness cards in august and have since been charged 9.95 a month by CLUBPREM.COM and VPREWARDS.COM.

    It sounds as though no authority is willing to stop this scam and this is very frustrating. I hope more people will check this page and the others around befor ordering from Vistaprint!

    I’m normally quite aware of these things but Vistaprint seemed a genuine website.

    DON’T BUY FROM VISTAPRINT!

23. gary Says:
    November 28th, 2008 at 15:51

    for months taking £9.95 emailed them no reply they dont answer the phone so have cancelled my card and will be getting a new one with a different number

24. craig Says:
    November 28th, 2008 at 18:22

    I ordered some business cards from Vista print last June & they have been taking£9.95 for last five months emailed them no reply they don’t answer the
    phone so I have had to cancel my card and will be getting a new one. My credit card company are now investigating & are refunding the money

25. sonny driscoll Says:
    November 29th, 2008 at 14:43

    same as everyone -ordered business cards (which never arrived) have gone through my statements and clubprem.com have been taking £9.95 per month since April
    Thanks for the advice/phone number ,will be on to them on monday hopefully get a good result
    will be very wary giving card details online in future as i deliberately avoiding ticking any boxes regarding offers etc so theres no way i willingly signed up for this,so they must have just used my details blatantly

26. anthony weir Says:
    December 1st, 2008 at 14:41

    I’m another who hasn’t noticed the £9.95 on the credit card account…until 5 months later! Unfortunately my card is Lloyds TSB airmiles duo/AMex – not easy either to get refunds from, or to cancel.

27. jacqui tilley Says:
    December 2nd, 2008 at 23:38

    Hey
    Many thanks for the research you have done …. I noticed the monthly charges from VPREWARDS.COM when I paid off my credit card nd wondered why I still had a balance. Some work to do now to get my money back!
    Thanks again

28. terry Says:
    December 3rd, 2008 at 13:18

    I can see I am one of many that has been a victim of this scam. I only realised after I changed my credit card that highstreetmax.com have been charging me 14.95 and then 17.95 since April 2007. I called them and they said I became a member after I made a purchase through lastminute.com. So thanks to lastminute.com giving away my credit card details. Highstreet max said they sent me a email to say i had 1 months free and then I would be charged if i did not opt out. Obviously I did not get this email. I have called the 0800 on the blog but unfortunately they deny any knowledge of highstreetmax and when i asked to speak to a supervisor I was put on hold for 20 minutes and then I gave up. I will keep trying to get my money back.

29. jane williams Says:
    December 5th, 2008 at 00:59

    thanks for this website. i too have had bought from vista print and just checked my statements and yes i have been stung! my statements are usually full of paypal stuff as i sell and buy on ebay so are quite messy, but i never realised this vprewards thing was stealing my money! i’m furious, don’t know how long it has been going out of my account for but i’ll be straight onto it as soon as the banks open.
    can’t believe this is allowed to happen in this day and age. but thanks to everyone for the tips and phone numbers, i will be sorting this out first thing in the morning!!

30. Katie Says:
    December 5th, 2008 at 09:20

    after having taken out an order for business cards through Vista Print – £9.95 started mysteriously disappearing from my Amex card every month to a company called Adaptive Affinity Edgware. I am now in the process of trying to cancel this and am appalled that Vista Print should scam people like this.

31. jane williams Says:
    December 5th, 2008 at 13:38

    i’ve just got off the phone to vprewards. took me over 40 mins to get through though, luckily i have loudspeaker on my phone so don’t have sore ears!
    i spoke to ‘camille’ who has promised me a full refund and cancellation of my account. she didn’t even question me or try to tell me i’d joined up! just ‘ok and we will cancel and send your refund’.
    the cynical side of me expects this not to happen, but i’ve had the cancellation email confirmation now and will be keeping an eye on my bank statements from now on (even if/after i do get refund).
    i definitely will not be buying anything else from vistaprint!

32. michelle frazier Says:
    December 8th, 2008 at 21:35

    i too have been scammed by vista. had 3 payments of 9.95 taken fro vprewards so far. despite emails they tell that i signed up for this (i did not!) and that they will refund however still have not had refund. i am on benefits so this money is a big deal to me and on one occassion resulted in me going overdrawn and being charged by my bank

33. Stacie Murdoch Says:
    December 9th, 2008 at 11:33

    HI this is an update on my previous message… I have now received the full refund from them by calling the 0800 number given on this page only once on the 26th of November and it has just gone back into my account today. It has taken several weeks but I do have it back. Good luck to others. Kind regards Stacie

34. Katie Says:
    December 12th, 2008 at 15:50

    Hi, Just an update on my previous mail. I emailed vista print on their ‘contact us’ option on their website. They eventually replied by email saying that they have cancelled the ‘subscription’ and I will get a refund. Today, however, someone from VP rewards had the gall to phone me to say that as a gesture of good will they would refund only 2 months worth! I, naturally, hit the roof!
    It might be worth noting that Visa Print were dissolved by Companies House in 2007 – so shouldn’t be trading at all.
    Amex have frozen the money and I have cancelled my card. They said that if it isn’t returned to me, then their legal team would chase it up. Here’s hoping….

35. tim Says:
    December 19th, 2008 at 07:58

    Well I’m not a vista print man. But I got it good from the adapter site, via another credit site. I signed up for a credit report on a site like the freecreditreport site, not that one but another just like it.

    A three credit report for 19.95 a month http://www.free3bureaucreditreport.com/. This site mentions nothing of being transferred to another site in the terms of service. Nor does it say anything about being signed up on 2 other programs at the same time. I have called all the 800 numbers to get out of the programs. I will have my card canceled tomorrow.

    Apparently the definition of fraud is to use these sites to not be in identity theft. They don’t tell you that there stealing your identity by signing up for the services via another site , without your permission. How ironic.

    There needs to be laws against piggyback sites and high prosecution for the operation of such site.

    Thanks for your listing this site as one of the many sites from this company.

    you might want to add 24protect to the list also because I am sure its one also because I got the same automated woman to unsubscribe.

36. hubbers Says:
    December 19th, 2008 at 16:04

    Thanks Tim. it seems that free3bureaucreditreport.com is also owned by Adaptive. (update: 13/9/10 – owned by Magnet Media Inc, 897 Oak Park Blvd. #170, Pismo Beach, CA 93449, US)

    On the Free 3 Bureau Credit Report privacy pilicy page https://www.free3bureaucreditreport.com/19330/privacy.aspx they say the following:

    The Personal Information that is collected may also be shared with other groups within the Adaptive Marketing organization, and with Adaptive Marketing’s affiliates and /or marketing partners, to bring you additional information and special savings offers.

    Later on they add:

    By using our Web site, you consent to the collection and use of information as it is disclosed in this Privacy and Security Policy statement. If you do not agree we ask that you do not use our site. Thank You.

    I did another search on http://www.yougetsignal.com/tools/web-sites-on-web-server/ and found that 13 new domains have been added to the server since Septemberl.

37. Dawn Says:
    December 20th, 2008 at 20:09

    Much thanks for this page. I noticed a payment on my card to ADAPTIVE AFFINITY / VISTEDGWARE GB.

    I found your page, read a little, then stopped my card. They have only taken the 9.95 once and I will be calling for a refund. They will have to send me a cheque though as my cards have been stopped and I will not be handing over my bank details.

    I had ordered from Vista Print and will be warning all to stay away for them.

    I can’t thank everyone enough for sharing.

    Dawn

38. Lynne Says:
    December 24th, 2008 at 08:26

    Hi, I recently purchased some calendars from Vistaprint. This month my credit card had 2 unauthorised payments from Affinity and VPrewards. I e-mailed them at cancel@vprewards.co.uk and got the following reply:

    “Thank you for your email.

    The charges you are referring to are related to two memberships you had signed up for: (1) VistaPrint Rewards & (2) Premier Club.

    We have processed the cancellation of both membership as of 16 Decembre 2008, and we will forward your credit to your bank within two business days. Please note that you will see your refund on one of your next two statements, depending on your billing cycle.

    We are available from 7-11PM EST Mon-Fri and 8AM-5PM EST on Sat. Please feel free to reply to this message if you have additional questions or concerns.

    Thank you”

    I haven’t had the refund yet but it was only Friday when I rang.

    Lynne

39. Dee Says:
    December 29th, 2008 at 17:09

    I was also recently scammed! I made an order for business cards on 19th March 2008 via http://www.VistaPrint.co.uk, and was then automatically subscribed – against my wishes – to a discount service known as ClubPrem. A few days later my credit card was charged £9.95, and has continually been deducted this amount monthly until I recently noticed the transactions this month and managed to trace it back to ClubPrem. Who in turn have advised me that they are a sister company of VistaPrint.

    I did a search on google and found this site in addtion to numerous other complaints about this “covert” scaming dating back as far as Dec 2004!

    I’ve since reported this incident to Watchdog and the Trading Standards (Office of Fair Trading). https://secure.consumerdirect.gov.uk/reportascam.aspx or 08454 040506 (UK).
    I seriously plead with those of you based in the UK that have been affected to do the same thing so that it can be taken seriously and stopped. The higher the volume of complaints the more likely we have an impact. I don’t know about you, but I work hard for my money and don’t appreciate being stolen from…………..

40. Doods Says:
    January 4th, 2009 at 01:37

    If you go searching about the internet for the many, many horror stories on consumer sites about Vistaprint you will see the following message:

    “Hello, I’m Jeff Esposito, an employee in VistaPrint’s public relations group, and I saw your blog entry on our rewards program and wanted to reply. On behalf of VistaPrint I am sorry you feel you’ve had a negative experience with our rewards program. VistaPrint believes that the vast majority of our customers who sign up for the program really enjoy the benefits, but if you are not happy, please click here or copy this link into your browser window http://www.vistaprint.co.uk/vp/ns/customer_care/partnercancellation.aspx. After filling out the form, we’d be happy to process a full cancellation and refund.”

    Leaving aside the replies, mostly about how they might get a full cancellation but not a refund, if you look about these sites you will see The Exact same form of words has been used by Mr. Esposito each time. This made me suspicious that is an invented name by Vistaprint to try to fob off their disgruntled customers with a standard reply.

    However…it seems he might be real. If you go through Wikipedia you will find entries in the history of “Vertrue” by “Jeffespo20″ who seems to be our friend Jeff Esposito, who says he is an employer of Vistaprint and since his previous job were in PR we must assume he is still in that game.

    It seems to be Mr. Esposito’s business to put his finger in the dyke, trying prevent the massive sea of complaints crashing on to Vistaprint. Further, in the Wiki history he keeps changing the entries which say that Vistaprint is owned by the notorious Vertrue Inc. Who knows, this may be strictly speaking true in the US, but it is downright murky in the UK.

41. Doods Says:
    January 4th, 2009 at 01:57

    Further to previous

    http://en.wikipedia.org/wiki/User_talk:Jeffespo20

42. jane williams Says:
    January 5th, 2009 at 00:08

    hi everyone just thought i’d update you (wrote back on 5th Dec). i have now had all of my (6) payments refunded! didn’t have to hassle or threaten legal proceedings, just rang the number given above and payments were returned to my account a couple of weeks later.
    thanks for the info guys, i wouldn’t have realised for a long while what was going on till i found this and other sites like this.

43. dave Says:
    January 9th, 2009 at 13:35

    Thanks for this blog. Today I noticed £9.95 being taken from my credit card every month since June 2008. My wife ordered some business cards from Vista Print last June and I guess you know the rest. I phoned Amex and they were very familiar with this particular scamming. However, they said that they could not stop the payments themselves but said that I had to call Adaptive Affinity direct. I phoned the 0800 number and spoke to a lady who confirmed that the “CLUB MEMBERSHIP” would be stopped immediately. I now have to e mail them on enquiries@membersavings.co.uk to obtain the refund. I have e mailed them and I am now awaiting their response. If any one else knows a quicker way of obtaining the refund please let me know.

44. Jason Stevenson Says:
    January 12th, 2009 at 12:18

    Hi, I to got done after getting some “free” stickers from Vista Print contacted the uk office and threatened them under the data protection act got all my money back!!

    Head Office:
    Cavendish House,
    369 Burnt Oak Broadway, Edgware.
    HA8 5AW. United Kingdom
    t: +44 (0) 8701 432 343
    f: +44 (0) 8701 432 344
    contact@adaptiveaffinity.com

45. Doods Says:
    February 8th, 2009 at 09:46

    It seems that our otherwise shadowy friends at Adaptive Affinity are at the Internet World exhibition at earls Court in late April

    http://www.internetworld.co.uk/exhibitor-list/exhibitor-list/adaptive-affinity

    It may cost you a few quid to get in, but it may be worth it for the price of making a scene.

46. big t Says:
    February 9th, 2009 at 11:49

    I ordered bus cards from them last wk cost 3.95 p/p HA HA. I also also mayb not sensbely took up option of free design web site for one month. stangly this web site did not appear on a little more invesigation I think it takes 28 days to set up with google witch they did not tell me suprise suprise! so my free month will be up before it starts nearly.So is this another scam that noone is talking about HELP PLEASE IF U KNOW MORE ABOUT IT?

47. Jenny Says:
    February 26th, 2009 at 11:30

    I have been scammed since 2005, and they have taken around £480 from me!
    Problems with my bank means I do not get my bank statements, only just got one yesterday when I saw the payment of £11.95 to VPREWARDS.COM :(

48. Tia Says:
    March 5th, 2009 at 11:53

    Your a life saver. I would not have known where to start. They owe me £170 and I will now try and recover it thanks to your site. I have rung my bank but they suggest that I try and retrieve the money and not close the account because they can still take money out and the bank will still have to charge me unless the company stop asking for it.

49. andrew Says:
    March 6th, 2009 at 17:58

    I have been scammed by highstreetmax.com.
    I have only just noticed but they seem to have taken a total of £508.40 off me since 2007. I am annoyed that I have been scammed and annoyed with myself for not being more dilligent with the bank statements.
    I have just emailed highstreetmax and shall continue to pursue a refund.
    I will update when I have news.

50. Rodney Webb Says:
    March 9th, 2009 at 13:39

    Guess what I got scammed as well having ordered business cards from Vistaprint. I only spotted it today on my bank account and it has cost me £100.
    I spoke with them in Jamaca to be told we sign everybody up to this scheme whenever they place an order – we do not tell people and most people do not realise some people have been paying for years ( the person who gave me all this information gave me his name but I do not think it would be fair to print it).This company needs closing down.
    I hope to get a refund

51. Jeff Esposito Says:
    March 9th, 2009 at 16:26

    Hello, I’m Jeff Esposito, an employee in VistaPrint’s public relations group, and I saw your blog entry on our rewards program and wanted to reply. On behalf of VistaPrint I am sorry you feel you’ve had a negative experience with our rewards program. VistaPrint believes that the vast majority of our customers who sign up for the program really enjoy the benefits, but if you are not happy, please click here or copy this link into your browser window http://www.vistaprint.co.uk/vp/ns/customer_care/partnercancellation.aspx. After filling out the form, we’d be happy to process a full cancellation and refund.

52. hubbers Says:
    March 10th, 2009 at 09:47

    Jeff,

    What do you say to the fact that you sign people up to these programmes without their knowledge or permission?

    What about the claims by the companies on your websites that they have no business relationship with you?

    What do you have to say about all of the legal action that is being taken against VistaPrint all over the world? Like the class action lawsuit against your parent company Vertrue, Inc. http://www.lakinlaw.com/CM/NewsFlash/Vertrue_Class_Action_Article.asp

    Surely if you want people to stop complaining about you the simplest solution is to stop removing money from their accounts without their knowledge or permission?

    Also I note you are offering a “full cancellation and refund”. I take it this careful wording means that you are not offering a full refund.

    I look forward to your answers.

    Anyone wishing to contact Jeff Esposito directly his details are as follows:
    Email: publicrelations@vistaprint.com
    Linkedin: http://www.linkedin.com/pub/7/816/7b8
    Blog: http://jeffesposito.wordpress.com/
    Phone: 781-652-6444
53. Mark Langridge Says:
    March 10th, 2009 at 14:07

    Jeff what do you say to the fact that your company is stealing money from people and expects them to be happy about it? Whe I tried to cancel I was told I couldn’t without a membership number, something that had your scam neglected to give to me. My bank was very interested in this and I am currently taking action against your company for, what I consider to be, theft. The rewards system is a scam. I would like to say if I was happy or unhappy, but since I have no membership number or knowledge of ever agreeing to allow you a penny out of my account I have nothing to go on. I made my first purchase from vistaprint in 2003. However I don’t have statements for that far back, although my bank does.

    Unless I get my money back, and that is every single penny, I will be taking legal action against vistaprint and their shady accomplises.

54. Mike Says:
    March 10th, 2009 at 19:01
    Note: the following comment came from an anonymous email address and and anonymous ip address. Take what you want from that.

    I have to say… i have been dealing with VistaPrint for years and have nothing but good things to say about them. I ordered cards once, and paid for slow delivery (within 21 days) on day 21 they had not arrived and I called just to see what was up… they overnighted me another set free, and on day 22, my other cards arrived. I ordered some brochures, the order was mixed up with another persons and in the end I got a second set free. They have been great, there quality is great. I have been happy to deal with them.

55. HayleyHorse Says:
    March 13th, 2009 at 22:11

    Thanks for info on your blog, just found out I got scammed, any money taken is hard to replace. I shall be using the info on this blog to try and get my money back, it takes a lot to earn so whhy should they take. More worrying is that they dont seem to care. —- Seems neiother do the banks.

56. HayleyHorse Says:
    March 13th, 2009 at 22:45

    Hi rodney you say you spoke to Jamaca what number did you call? Hayley.

57. Rodney Webb Says:
    March 16th, 2009 at 12:52

    Hi one and all- The number I used was the number that Carl gave out 0800 028 8251.
    Having had to change a/c numbers etc I have only been able to check my a/c today – they have refunded all that I was charged.
    But I am amazed that they collected the money via a DIRECT DEBT they set up on my account without my bank telling me.
    Good Luck everybody in getting your money back.

58. sandra carmichael Says:
    March 23rd, 2009 at 03:04

    Hello everyone of us poor unfortunate sods out there. I ordered cards from vistaprint for free and have been paying the £9.95 every month since May 2008. As I no longer reside in the Uk I am sure gonna have trouble getting in touch with them. I did send an email after I contacted my bank {oh and accusing my eldest son of spending my money withouht my consent much apologies later} My bank informed me to cancel with them which I have and have a ref no but I still don’t know how to get them to repay me? Any offers of info on how to do this is much appriciated I know what you mean about DD as I signed nothing to say I wanted a DD set up.

    Good luck in our quest
    Sandra

59. Doods Says:
    March 24th, 2009 at 21:58

    For those of who are into such things, Facebook have a group called “Vista Print Scam Warning!!”. And, so you know you are definitely not alone, another one called “LES VICTIMES DE VISTAPRINT” .

    The boy Esposito is on it as well. And indeed Vistaprint themselves.

    And Vistaprint have a blog too. http://vistaprintsmallbiz.com/
    They have an “Ask Us A Question” section. You can add your own punchline.

60. Doods Says:
    March 24th, 2009 at 22:35

    Actually I still doubt that a Jeff Esposito exists, but rather he is the fiction created by the real PR department. There is a picture of “him” on Facebook in a baseball cap, at a ball game, but that could be a lie. While PR statements are usually stiff and standard-issue the ones from “Jeff” are more so than usual. Maybe he is just a hologram.

    For example, check this page

    http://www.consumeraffairs.com/online/vistaprint_responds.html

    and compare to the post from “Jeff”

    Firstly. the posting one on Carl’s page

    “Hello, I’m Jeff Esposito, an employee in VistaPrint’s public relations group, and I saw your blog entry on our rewards program and wanted to reply. On behalf of VistaPrint I am sorry you feel you’ve had a negative experience with our rewards program. VistaPrint believes that the vast majority of our customers who sign up for the program really enjoy the benefits, but if you are not happy, please click here or copy this link into your browser window http://www.vistaprint.co.uk/vp/ns/customer_care/partnercancellation.aspx. After filling out the form, we’d be happy to process a full cancellation and refund.”

    …and then the one to Consumeraffairs.com

    “Hello, I’m Jeff Esposito, an employee in VistaPrint’s public relations group, and I saw a number of complaints regarding our rewards program on this site and wanted to reply. On behalf of VistaPrint I am sorry you feel you’ve had a negative experience with our rewards program. VistaPrint believes that the vast majority of our customers who sign up for the program really enjoy the benefits, but if you are not happy, please call 866.870.4124 and we’d be happy to process a refund. We’re open from Mon – Fri 8 am – midnight EST. ”

    To me this a deliberately general style, saying nothing, but saying the same nothing, and not attempting to address the particular concerns of anyone particular, other than to put in differing contact details.

    (There is the odd “interview” here and there, but since these are infomercials they have no credibility.)

    Likewise the suspicious “Mike” has “nothing but good things”. Go to the http://www.consumeraffairs.com/online/vistaprint_responds.html page, and let your browser search for “nothing but”. I count three.

    Here is “Anna” with a “nothing but” http://onemansblog.com/2007/07/20/review-vistaprintcom-business-cards/ .

    Here is Richard , on Vistaprint stock : http://printceo.com/2008/01/vistaprint-in-businessweek?akst_action=share-this .

    Maybe real people don’t have a varied prose style. Or maybe it is something else.

    I am not a natural conspiracy theorist, but it all seems a bit fishy.

61. shelley Says:
    March 27th, 2009 at 15:24

    Yep….clubprem got me too! They’ve stolen over £100 from me! I never signed up for anything!!!

62. Anna Hull Says:
    April 4th, 2009 at 11:16

    Clubprem have taken 4 monthly payments of £9.95 from me – which is why i’m here! i’m livid and have been spreading viral messages Twitter and facebook telling people not to use it.
    I never ticked any boxes on Vistaprint – never signed up to their ‘passport to fun’ or even subscribed to their newsletter ..

63. Scott Says:
    April 6th, 2009 at 19:32

    Hi there I was scammed £14.95 with a reference of REWARDSNOW.CO.UK and some dodgy number that did not work. I don’t understand how so many sites are able to involved and they continue to operate.
    This is unbelievable – thank you for all the information, its a great help to know where to go to resolve this.

    Cheers

64. hubbers Says:
    April 7th, 2009 at 09:28

    REWARDSNOW.CO.UK is owned by Adaptive Affinity Ltd.

65. Marc Holden Says:
    April 7th, 2009 at 20:27

    Hi guys,

    I’ve been scammed by highcreditscore.co.uk. At first I didnt get the account login details, so called them up.

    Spoke to one guy, gave me the info, then got my credit report. I then called to cancel my FREE TRIAL and found it strange that I was speaking to the same guy.

    I now see that 2 weeks later they have taken out £14.95 of my account. I have informed my bank and cancelled my card.

    I will be calling them first thing tomorrow.

    I’ll keep you updated.

66. Marc Holden Says:
    April 8th, 2009 at 08:42

    I called High Credit Score and spoke to Lucy White, she has told me that this was an error on their side and they will be paying the £14.95 back into my account within 7-10 working days.

    I then called back and spoke to Tina Sharma 2 minutes later and have asked them to send me an email to confirm this.

    Will keep you updated.

67. hubbers Says:
    April 8th, 2009 at 15:46

    highcreditscore.co.uk is another new one to me. When I check on http://www.yougetsignal.com/tools/web-sites-on-web-server/ I get this ip address 65.218.28.122 with the same three urls that were on the rewardsnow.co.uk server. Not 100% sure what is going on here.

    phone.addresses.com
    phone.theyellowpages.com
    ussearch.com

    But when I search those domains I get loads or unrelated domains but not the ones in these comments. I will do some further digging.

68. Lorraine Says:
    April 14th, 2009 at 19:07

    I have just realised that I too have been fleeced! I am emailing all the people that I know to make them aware. I will be calling my bank and Clubprem tmrw!

69. Shelley Ball Says:
    April 22nd, 2009 at 20:28

    Yeah, me too!! £14.95 to Rewards Now and £14.95 to Quick Credit Score, both on the same day!! Never heard of either of these companies nor ever been on either of their websites. Also, have never used Vistaprint, Clubprem or any of the others mentioned above, so anyone any ideas where they could have got my details? I have used Amazon though, once just before Christmas 2008 and again three days AFTER these payments were taken, so seems unlikely that they are responsible.
    Also, if I cancel my card, how can I prevent them getting details of my new one. Informed the bank this pm. They said it appeared that my card had been cloned, but, unfortunately, their fraud department was closed till tomorrow. Will be on the phone first thing, with all the details!

70. Joe Lee Says:
    April 22nd, 2009 at 23:00

    I too have been scammed! I’ve found this site via Google. If you typed “vp rewards” on Google, the auto-suggest will come up with “vp rewards scam” with 1,980,000 results. This shows how extensive this scam is and how long it has been going on! (Since 2006?)

    I can’t believe BBC Watchdog has not cover this and OFT has not taken any action. I will do my part by writing to Watchdog and OFT. Stopping this is more important then refund now!

    Joe

71. Jen@Balancing Beauty and Bedlam Says:
    April 23rd, 2009 at 17:29

    I’m wondering if this is a Uk issue and also one that is done through scamming sites. If your order directly from VistaPrint with their office, I have had nothing but wonderful service and have never been charged additional amounts. Guess you just need to make sure it’s ordered directly through them. Thanks for the info.

72. Jeanette Says:
    April 23rd, 2009 at 18:57

    I’ve just been had by QuickCreditScore.co.uk. Signed up for 30 day free trial (My own stupid fault!) read all terms and conditions carefully though and they maintain thoughout that they don’t charge anything for first 30 days and you can cancel anytime within that 30 days. Checked out Adaptive Affinity Ltd and though ok as they’re a registered company (again, how naive?). Anyway, not only did they charge me £19.95, another company rewardsnow.co.uk have also deducted £19.95! I’ve never heard of them before! I received a letter from quick credit to advise they do not have enough info for me at my current address, so I can’t even get a credit check! I have emailed both quick credit and Adaptive Affinity telling them to credit my account, but I’m not holding my breath! Also tried to call 0800 028 8251, but got through to an american lady who didn’t understand me so had to literally spell every word, but she said she had never heard of Adaptive Affinity. Its a shame for the genuine merchants, as I for one have learnt my lesson and will not be purchasing anything via the internet again.

73. hubbers Says:
    April 23rd, 2009 at 21:37

    @Jen: It is a global operation. According to the Washington Post this negative option selling earned Ventura $650 million in revenue in 2006 alone. Also there are several class action law suits against them in the USA. Details and links above.

74. Caroline Says:
    April 29th, 2009 at 12:04

    OMG…ive just realises im being scammed by Vistaprint..which is increasing by the month..mar £11.95…April 13.95 …i have blocked my card..and are getting things sorted with my c/card people..in mean time telephoned prosero house..they seemed to be shocked at this scam as sold out to clubprem.com…im amazed i was silly enough not to check my statements.

    not sure what im supposed to do now?

    Caroline

    Bucks

75. Caroline Says:
    April 29th, 2009 at 12:07

    P.S.

    I only applied for free business cards ..FREE ..thats a laugh…havnt had anything from them (Vistaprint) and never signed for any money to be taken on my Credit Card :(((((

76. Caroline Says:
    April 29th, 2009 at 12:09

    Caroline again…Jen i went theough Vistaprint ..Hmmm and this happened

77. John Says:
    May 16th, 2009 at 11:41

    Looks like I’m joining a long list of people.
    Used Vistaprint last year, got all the items I wanted but didn’t notice the ‘extra’ payment to ‘#Clubprem 0845 026 1100′ on my credit card.
    The £9.95 hides itself well but I just checked my lastest statement, thanks to an email from the CC company, and found a ‘new’ amount of £11.95. This was something I knew I hadn’t paid so started looking around…and here I am.
    I will be phoning around on Monday and will cancel my credit card if neessary, hope it’s not.
    Money involved is about £130, not as high as some I’ve read, but it is the PRINCIPLE that counts too.

    Good luck to all.

78. Carole Says:
    May 18th, 2009 at 17:13

    I have just realised like many others I have been scammed. I guess I should have paid more fine detail to my bank statments. It was a joint so presumed it was my oh’s doing then he quiered me and after some dective work well the rest is history
    Every month for quite a while there was about £9.95 which later went up to £11.95. I did send for free buisness card which need p&p from vistaprint. The first lot got lost and eventually I got them. But I have went back on all my statments and from then and unathorised company (not vistaprint on my statment) but it led me there eventually has been taking money from my bank.
    I dont expect to get it back but will try. Thankfully it is not a vast ammount.

    Good wishes to all other affected and am sorry so many have been affected like me.

79. Carole Says:
    May 18th, 2009 at 19:35

    since they took money from my bank account without my consent. This is fraud yes? Should the bank pay as no agreement was made from me? Should I contact the police or who?
    They have stolen money from me so who do I contact?
    What have others done.

80. Carole Says:
    May 27th, 2009 at 09:16

    Good news,
    Thanks to the advice on here I sent to sharply worded emails, one to vistaprint and the other to clubprem.com. I offered some nice publicity.
    The bank rang today to say most of the money had been repaid, but it has been repaid in the ammounts that it was taken out .ie 6 ammounts at £9.95 and 4 ammounts at £11.95 rather than one ammount, strange.
    Also neither eplied to my emails!
    Ok I have not got all but have got the most of it and am pretty happy especially as the bank has said it would not cover because I gave vistaprint my number!

    Hoping the rest of you get reembusrsed and thanks for all the advice and help here. I will never trust vista print ever.

81. Lisa Says:
    May 29th, 2009 at 02:12

    I was charged 14.95 about a month and a half after I had ordered some stuff from Vistaprint. I cannot believe that they’re still able to do this to people after years. You would think that the media would say more about it and that the website would make you agree to something at least after so long. Thanks for the info.

82. Martin Hancock Says:
    June 4th, 2009 at 06:36

    Like everyone else I have been charged £9.95 for the last 5 months by clubprem.com after ordering some free business cards.I will be calling the 0800 028 8251 to obtain a refund.Thanks for your help.

83. John Says:
    June 4th, 2009 at 13:19

    Just found charges of 9.95 and 11.95 on my visa bill. this also pushed me over the card limit which cost me a limit charge of 24.00. I have ordered a new card and i am curently fighting for the money back. I have posted a warning on facebook.

84. John Says:
    June 4th, 2009 at 13:46

    I have follow up info from my first post on June 4th. I got through to a Jamacian male on the 0800 028 8251 number who said he will give me a full refund for charges dating back over a year. I cancelled my card before i called however and hope it will not cause refund problems. He stated I gave consent to the charges, but will refund me as I was not aware of them. strange that… they said i will recieve an email so I will check now. Thanks for this site…it has helped a lot!

85. Catherine Maynard Says:
    June 19th, 2009 at 00:15

    I am absolutely furious to find out that I’ve been scammed out of £60 since January. I can’t believe that what appears to be such a reputable company (VistaPrint) is actually stealing money from innocent people. I’m absolutely appalled and will be on the phone first thing tomorrow to them. Thank you for letting me know that I”m not the only one in this situation. Great Blog!

86. Doods Says:
    June 26th, 2009 at 16:03

    Update on HighStreetMax

    http://blogs.mirror.co.uk/investigations/2009/06/highstreetmax-online-shopping.html

    Also , article states

    “Adaptive Affinity previously had an agreement to promote the VPrewards and Premier Club schemes to customers of the Vistaprint website.”

    Does that mean Adaptive Affinity are finished with Vistaprint (or vice-versa). I think we should be told.

87. Doods Says:
    June 26th, 2009 at 16:18

    OFT Ruling

    http://www.oft.gov.uk/news/press/2009/75-09

88. angel readman Says:
    July 5th, 2009 at 14:59

    Thankyou for posting this informartion. Two weeks ago I discovered I am the victim of vista prints scam. They have taken £706. 95 from me over the past three years- i did not sign for anything. I only went to buy cards. I am not naive about the dangers of card details on the net, and regularly shop online safely. I beleived I was safe because vista seemed like a reputable company and the flyer came from amazon. I did not know club prem is vista, and that they were taking anything from me because I recieved no products, information or services from them. If someone came into my house and took something without my permission or awareness it would be called theft- so why is not the same if someone sneaks into your bank account and uses details in a context you did not give them permission to?

    I have been trying to get all my money back (£706 is alot of money to me, as I am unable to work due to disablity.) So far, I’ve had to phone vista print 5 times, and have been sent in circles by their system, told ‘phone this number,’ then told to phone the other one. No one seems answerable or to want to deal with my complaint. I got through to Jamaica and was told they’d refund it in full and would call me back. They never did £100 was paid into my account, that’s all. I phoned the english line to ask when the rest of what they owe me would be paid in and was met by a very rude person who was like a salesman, he would not let me get a word in edge wise about my complaint and just kept saying ‘we’ve paid in this much as a gesture of goodwill, that’s all you will get.’

    I am furious at being treated this way, and want ALL my money back, not a’gesture of goodwill’ as if they are in the right. They are not.
    So far I’ve had to make 5 calls to vista, and 2 to my bank.
    I’ve sent vista print 4 emails, and had only one response, none after the ‘goodwill’ payment.

    I am now writing to their offices via post, and also to their offices in bermuda. My bank has been unhelpful, and say because it was a debit card i am not covered. I have written to them also and asked why, since this company had been investigated by watchdog and the observer (and seems recognised as company which is not ethical), they would not, and did not, verify with their customers when such a business takes money from an account that the customer knows about it, and is actually aware of it.

    Does anyone have any advice on what else I might be able to do to get my money back?

89. angel readman Says:
    July 11th, 2009 at 11:12

    I have still not gained a full refund or appology from vista print. I don’t understand why they don’t give me a full refund, since even if they gave everyone who requested it a full refund they would still make money on the interest from money taken from anyone’s account (potentially a great deal.)

    Andrew Millet, director of adaptive affinity, responded to The Mirror’s initial investigation into a rewards scheme by saying (quote) :‘ the company has the “highest standards of responsible corporate practice” and a “highly acclaimed” no-questions-asked refund policy.’

    Since this is not my experience I have written to him personally via recorded delivery.

    In addition to asking for my money back ,I have asked why the company doesn’t inform customers via letters in the post or telephone that they are increasing payments, and indeed taking them (because, as we know, emails that may look like spam and be blocked are less likely to actually reach customers.) My bank, my gas and electric company, phone company etc all write to me to inform me when there are increases in payments.

    I tried to post this on the Mirror site, but my comment has been rejected although I haven’t said anything that isn’t true.

    I am still waiting for a reply from Andrew Millet. I’ll keep you posted on what he has to say.

90. Michael Kane Says:
    July 13th, 2009 at 11:55

    In aug ’07 I paid Vistaprint £7.23 for “free business cards. I have just discovered that Vprewards have been debiting my account montly since then.and have taken £228.90 in total. Ihave never had any communication with Vp rewards and certainly never willingly authorised any deductions from my credit card to any company at any time. Any continuous subscription payments have ever only been made via my current checking account.

91. Michael Kane Says:
    July 13th, 2009 at 12:49

    Seems complaints/demands for refiunds via Adaptive Affinity freefone numberin Jamaica (0800 028 8251) have been proving to successful,- this number now gets you a recorded messge from Vistaptint .co.uk telling you that their sales/service dept is currently closed and refers you to their website to check on the status of your current order! -Another door firmly shut!!!

92. Michael Kane Says:
    July 15th, 2009 at 08:07

    These guys have moved (and dodged!) really fast to shut down any attempt to make verbal contact for refund. Their American toll free number (charged at International Direct Dialling rates from UK!) now has an identical pre-recorded message!! I would appreciate any advice re telephone number likely to result in successful contact with another human being who can help resolve the issue.

93. Donna Says:
    July 15th, 2009 at 19:26

    OMG they had me good and proper!!!! £300 -since dec 07, rang the 0800 number and spoke to a lady called Trisha who is refunding me within 3 days the £300, I am going to contact my credit card company as well just in case.

94. Alison Says:
    July 17th, 2009 at 15:54

    same as above! SCAM. Completed a dispute form with credit card company recieved letter saying i had signed up with clubprem.com – i say NOT. I just called the FREEphone number, spoke to a very friendly American chap who with no questions asked said he had filled a cancellation request and that my ‘membership’ will be cancelled and i will be refunded ALL payments (since March 2008) £9.95 pm and £11.95 for the last 4 months in 3-5working days, i’ll keep you posted!…..

95. JAAL Says:
    July 22nd, 2009 at 10:32

    Just called the freephone number. Nice as anything, promising full refund for 1 year of ClubPrem payments without batting an eyelid! Couldn’t fault them on customer service – just got to hope the refund comes through!

96. Danny Says:
    July 23rd, 2009 at 10:25

    Scammed by vista print for the last year. Clubprem have stolen a total of £ 145.30 out of my account and did it again this month, after I phoned to cancel it last month when I finally noticed. I checked my statement today when it arrived and noticed another £ 11.95 taken out so found your blog when i googled Clubprem.

    I’ve now phoned the number posted above and a very helpful American lady has promised me a full refund (Yipee!) and cancellation of my ‘membership’.

    Let’s hope for the best eh?

    Thanks for the helpful site and I’ll keep you posted.

97. angel readman Says:
    July 23rd, 2009 at 16:21

    I really hope people manage to get their money back. The phone system sends you round in circles- I got through to someone in Jamaica who said I’d have to phone UK. I’ve learnt that credit cards will refund you, but debit cards don’t. The direct debit guarantee should cover you if payments were increased without you being told but my bank say you won’t be covered because vista take their money from your card (not technicaly a direct debit, even thought they take it every month.)

    I received a reply from the office of fair trading saying they can’t help with internet scams, but they did say:

    I enclose a list of organisations which can offer you help and advice. For specialist, face-to-face assistance, or intervention, you may wish to seek legal advice either through a local Citizens’ Advice Bureau (CAB) or directly from a legal adviser. To find out where your nearest CAB is you can visit http://www.citizensadvice.org.uk and for information visit http://www.adviceguide.org.uk

    For advice relating to your individual case, you may wish to consider contacting Consumer Direct. Consumer Direct is a telephone and online consumer advice service, supported by the Central Government and managed by the OFT. Consumer Direct provides clear, practical and impartial advice relating to problems and disagreements you may be having with suppliers of goods and/or services.

    Consumer Direct offers free help and advice to consumers living in the UK. The contact number for Consumer Direct is 08454 04 05 06, or you can visit their website at http://www.consumerdirect.gov.uk

    You may wish to contact the Metropolitan Police for further advice in this matter. The Metropolitan Police can be contacted at:

    Metropolitan Police Service

    New Scotland Yard

    Broadway

    London

    SW1H 0BG

    Telephone: (0044) 0300 123 1212

    Website: http://www.met.police.uk

    You may also wish to contact the Serious Fraud Office (SFO):

    Serious Fraud Office (SFO)

    Elm House

    10-16 Elm Street

    London

    WC1X 0BJ

    Telephone: (0044) 0207 7239 7000

    Email: publicenquiries@sfo.gs.gov.uk

    Website: http://www.sfo.gov.uk

    Alternatively, you can contact the Serious Organised Crime Agency (SOCA):

    Serious Organised Crime Agency (SOCA)

    PO Box 8000

    London

    SE11 5EN

    I also got a reply from Nathan Jones at vista print rewards in response to my letter to andrew millet. They said they would refund the FULL amount within 7-10 working days. This was 11 days ago. I have checked with my bank and they have refunded, again, only a partial amount. Inspite of saying I would get a full refund they still owe me £209. It seems like stalling tactics, hoping people will get sick of trying to contact them and wil give up on getting all their money back.
    Nathan Jones did not include his phone number or email address.

    The reply from vista rewards I received failed to address my query about WHY they are so hard to contact to deliver any customer service and WHY it is not their policy to inform ‘customers’ by letter that payments are increased etc, and indeed being taken at all.

    The letter from them ended in: ‘As a cancelled member you will no longer be entitled to great savings offered through thisd programme at HMV, Dixons and B&Q.’
    I can see no mention of any of these shops on their site at all- how is anyone supposed to claim any savings if they never send you vouchers or anything anyway?

    I’d be very interested to know if any of the above stores actually know about the scheme and if any one has actually ever been able to claim savings at any of them as part of VP membership. I’m going to approach B&Q and see what they have to say.

98. Nick Says:
    July 31st, 2009 at 13:17

    Hi guys,

    Having looked at this website and a few forums I figured out who the hell Clubprem.com had been associated with and why there was a monthly fee being paid to them from my account.

    Phoned Vistaprint up and spoke to a nice lady, she couldn’t find my Clubprem account, but passed a message to them asking them to cancel the membership and that I hadn’t used the account no received any email confirmation, etc.

    Well, today all £346 that had been taken over the last 3 years was returned to me, so thanks for everyone who passed comment. Main thing to do is to call Vistaprint and tell them you have no clue how they have charged you and why you were signed up etc.

    Oh, and I think I read somewhere about cancelling your card and that will stop the debits, well, with a UK debit card merchants can setup a continuing authorisation, and they don’t need your card details to may future card requests after they have set it up – pretty crazy the banks let merchants do this with all the fraud at the moment.

99. Andy W Says:
    August 6th, 2009 at 13:45

    I’ve used Vistaprint and had a great service. They sent the business cards as requested which “cost” only £ 3.55 – ok not free – it covers p&p – but where else will you get 250 cards for this money. The difference is that I paid by PAYPAL.

    I NEVER use my credit card if I can avoid it over the internet now. I have been burned in a parallel internet marketing scam where you get lots of goodies worth XYZ for “ONLY” ONE dollar ! Of course the very very very small print which is well hidden “sort of” tells you that you are also signing up to a newsletter or some such at $ 30 per month which they religiously charge to your credit card if you’re dumb enough to pay by cc.
    I must confess that I only gave my cc statements a cursory glance and it was several months before i cottoned on to what was happening. I did manage to get two months worth of charges refunded and did get the charges stopped but it still cost me over £ 100 that I will never recover.

    Basically credit card companies couldn’t give a damn. Anyone who says it is “safe” to pay by credit card is talking rubbish. If “safe” means that you’re on your own and sentenced to endless letter writing and phone calls and anxiety then I suppose it’s safe to say that it is. With Paypal they can only be paid what you pay them. It is true that I did once buy something with Paypal, again from the USA, and they quickly slipped in a subscription that I hadn’t authorised. I checked my list of subscriptions, saw the dubious unauthorised one, unticked the box, VOILA, subscription cancelled. No worries, phone calls or hassle.

    Use a credit card by all means when you absolutely trust the company, but if you don’t, then it really is a case of caveat emptor.

100. Lon Jon Says:
     August 9th, 2009 at 01:24

     I would like to know who the lawyer is for the class action lawsuit here in America. In addition, someone give me the phone number. I just found out that I got scammed by vista print..

101. lon jon Says:
     August 9th, 2009 at 01:26

     Can I get the number for the lawyer in this case?

102. hubbers Says:
     August 9th, 2009 at 18:18

     The contact details for the class action lawsuit are on this link
     http://www.lakinlaw.com/CM/Custom/Contact.asp

103. Lynne Says:
     August 13th, 2009 at 10:45

     I found out yesterday that I had unknowingly been paying for 14 months. The man in America said I will be refunded, will keep you posted. My credit card company says there is nothing they can do to help which I was a bit surprised at apart from put a claim against them if they try to take anymore money from me.

104. Alison Says:
     August 14th, 2009 at 16:46

     It was not easy to get hold of the correct people, i called vistaprint they said they’d put in a cancellation request for me, 17.07 then another charge of £11.95 to my credit card. I called my creditcard company, they tried to fob me off then put me onto a supervisor for thedisputes dept who actually listened and gave a little sympathy and understanding he said he could only refund the charges after the cancellation email i recieved (wish i said this was dated 15 months previos as he did not ask for a copy only took my word that i had one!)
     I sent this in an email to clubprem.com :
     I bought some business cards from Vistaprint in 2008 and ever since i have been fighting to cancell this ‘membership’ to clubprem.com. I was totally unaware that my credit card details had been passed on. I did NOT tick any box or click on any links even out of curiosity. I certainly did NOT authorise any company to take monies from me on a monthly basis with nothing in return. I have NEVER had any communications from Clubprem.com, NO emails, letters, phone calls NOTHING. I could not login on the website because i have never been given a membership number – because i have NEVER accepted an account with Clubprem.com. I have looked on the internet and this appears to be a well documented scam. http://www.hubbers.com/index.php/i-got-scammed-by-vistaprint-and-adaptive-marketing-and-adaptive-affinity-ltd-and-amazon/
     I want a full refund of ALL the monies that Clubprem.com have taken from me – including the monies that have been taken AFTER i cancelled my ‘account’. I expect ALL the monies to be refunded to my account within 3-5 working days as i have been told on the phone.
     I got back……..
     In reference to your email received on 07 August 2009. I can confirm that your membership has been cancelled with effect 05 August 2009. Unfortunately your request for a refund has been declined as we have not had any previous request to cancel. Unless the membership was cancelled any membership fees taken are still valid.

     Below is an explanation of how you became enrolled and what service you have received.

     Your membership record indicates that you agreed to try Premier Club when you clicked on a banner ad presented on the Vista Print website after an order was placed. This banner offered a £10 Cash-Back and also a 30 free trial with ClubPrem.

     Additionally, by accepting the trial membership, you agreed to be enrolled and that after the trial membership period, you would be billed the program fee.

     A welcome e-mail was sent to the e-mail address you provided at the time of enrollment. This e-mail would have also explained the terms of the membership as well as the benefits you are entitled to.

     A second email would also have been sent to the same email address within 3 weeks of the free trial period giving the option to opt out of this membership prior to the billing date given on this email. If this had been done then no membership fee would have been charged to the debit/credit card account and your membership would have been cancelled.

     Premier Club is a special discounts programme that offers its members a whole host of benefits from a number of famous high street and online stores. As a cancelled member you will no longer be entitled to the great savings offered through this programme at Carphone Warehouse, JJB Sports & Homebase to name just a few.

     If you have any queries now or in the future, please feel free to contact our Membership Services Department, during normal office hours (Mon-Fri 9am-5pm).

     Yours Sincerely

     Carl Green

     Customer Services

     On behalf of Premier Club

     http://www.clubprem.com

     0845 026 1100

     contact@clubprem.com

     I looked at my online statement yesterday and i have been credited back 11 x £9.95 and 4x £11.95 !!! after saying basicly bugger off!!
     WHOOP WHOOP!!

105. Alison Says:
     August 14th, 2009 at 16:49

     Ps I see along the way that the Sun newspaper have been involved – i will be copying all my emails and detailing this whole scam to as many companies/papers-national & local and my MP and anyone else i feel like also on facebook.

106. James Says:
     August 21st, 2009 at 08:50

     Another one of Adaptive Affinity’s sites is Quick Credit Score. This isn’t a reputable credit reporting product, is a scam much the same as the above. It’s also a massive rip off of Experian’s Credit Expert offering in terms of the layout, sites and trial model. The worst thing is that I’ve seen QCS marketed on a lot of reward sites lately, suggesting that they might be taking advantage of the economic downturn to push a seemingly relevant product and turn it into the new Vistaprint. Stay away from these shysters!

107. Sue Says:
     August 22nd, 2009 at 12:16

     hello to all the other poor suckers whose credit crunch world just got worse. VP rewards have taken my partner and I for over £200 (and yes, we’ll check those statements better from now) during the past year. This was flagged up to us by the credit card company (M&S). We are now in mail contact with VPrewards, who say they will cancel membership but make no refund. Thanks to all you guys, we will not take this lying down; our journey to recovery starts here!

108. denise cleaver Says:
     August 28th, 2009 at 05:45

     hi i keep getting money taken out of my account from quickcreditscore and snow.com 29.95 on every, even thou i keep closing account down and settig up a new one it still happens. the banks are hopeless i keep telling not to let these companys take my money but they say they can not stop it wtf!!!! where do i start ???? i need to put a stop to this but really do not know where to start. any ideas anyone ????

     regards

     denise

109. Alison Says:
     August 30th, 2009 at 09:14

     WATCH OUT –

     JUST SEEN VISTA PRINT ARE ADVERTISING IN BANNERS ON EBAY

     - I HAVE EMAILED EBAY TO TELL THEM WHO THEY ARE SUPPORTING AND THT ALLOWING COMPANIES SUCH AS THIS IS PUTTING THEIR CUSTOMERS INTO A FALSE SENSE OF SECURITY, YOU TRUST EBAY – YOU TRUST WHO THEY WORK WITH INC COMPANIES WHO ADVERTISE ON THEIR SITES!

110. Alison Says:
     August 30th, 2009 at 09:22

     http://www.lakinlaw.com/CM/NewsFlash/Vertrue_Class_Action_Article.asp

     READ THIS!

111. Alison Says:
     August 30th, 2009 at 09:26

     AHH just been onto check my nectar points and Vistaprint are on there too – i will email them also! – i intend to email every company i see vistaprint on.

112. paul Says:
     September 7th, 2009 at 19:09

     I’ve been had by this as well. Called 0845 0261100 and got an automated message.
     Apparentley membership has now been cancelled but we’ll wait till next month to find out. Robbing gits, find me their offices and they can use the money to have a new window put in.

113. Jon Says:
     September 8th, 2009 at 09:51

     Thanks to this website I have now been in contact with Vistaprint and been promised return of monies paid..at least £9.95 a month for past 9 months. Got my cards cancelled.

114. Tara Says:
     September 17th, 2009 at 20:47

     I am getting scammed by Clubsave and CRDiagnosis, neither of which I have done business with. They are charging me a couple to a few times a month. Also, have not done business with Vistaprint. Anyone know of other companies that are assiting with this scam. so far I am not able to trace back to anyone. I have filed an FCC complaint for internet fraud at Complaint.ic3.gov.
     Nice to know this is a worldwide scam….NOT. I am in the USA.
     Also, how long did it take for you all to start seeing the scam charges. was it pretty immediate after doing business w/ Vista or did it take a few months. I need to know how far back to research.
     Thanks
     Tara

115. ashleigh Says:
     September 18th, 2009 at 18:05

     I have been charged 14.95 twice by vista print. One in Aug 2009 and the second in Sep 2009. I cant find the number to call and complain. I want my money back!

116. Paul Bowman Says:
     September 25th, 2009 at 05:58

     I also have had £13.95 taken from my account on a regular basis. I should have checked my statements more regularly and would have spotted this scam.
     So far have lost about £80.00.
     I will never use Vista Print again and hope that the people behind this scam end up in prison.

117. molly Says:
     October 4th, 2009 at 17:11

     wow. was just about 2 sign up with vista print as a reseller. I dicided 2 read the negative feed back first. I am shocked at the amount of negatives. So greatful for this blog. I wont near vista print even with a long pole

118. Terri Says:
     October 8th, 2009 at 00:38

     Ive been trying since feb 2006 to cancel these payments both with vista and my bank numerous e-mail have been sent never any reply. I have even had my banks personal advisor try to phone vista print to put a stop on the payments and guess what… no reply. CLUB PREM.COM AND VPREWARDS have been taking 13.95 x2 every month since feb 2006 45 months for the past year they have been taking money off an expired card … surely the bank should stop this??? you’d think so wouldnt you?!?!? But they apparently can’t. In total they have ripped me off 1255.50 pounds. I have never signed up for any such reward schemes, my only mistake was ever making a purchase with vista print so far the 250 free business cards have cost me over 5pound each card. As for the rewards schemes ive been reading about in everyone elses bloggs i was shocked to say the least when i saw JJB Sports name on the list … I have been a manager of JJB for the past 10 years and never have we been informed of any such rewards or discounts, It seems they are plucking random reputable firms names out of the air to validate they fraudulent endevours and in the process dragging there reputation through the mud. In this current economic crissis no company can afford to loose custom, and no customer can afford to loose 13.95 twice a month. We’ll now i have the 0800 number vistaprint can look up because im not going to let this rest till all of the money is back in my account. Thanks for the advice guys hope everyone gets their monies refunded from these low life scum bags.

119. Colin Says:
     October 8th, 2009 at 10:41

     I run a web design company and scams like these decraese the confidence the public has on buying online. I myself have been a victim of this scam, whilst doing my end of year accounts I have found that I have paid a total of £277 to Cub Prem and VP Rewards over the last 12 months, following the purchase of a £2.70 T-Shirt with Vista Print.

     Avoid Vista Print like the plague!!!

120. John Fullaway Says:
     October 13th, 2009 at 09:40

     Hellish to think these scammers are still at it. I got hit for 8 months by not 1 but 2 sites, each taking £14.95 a month from my debit card. After much to-ing and fro-ing I asked the sites involved (www.rewardsnow.co.uk) and (www.highcreditscore.co.uk) to give me details of the IP address from which the application was made. They did and this turned out to be an affiliated company of THEIRS in down town Dallas Texas. I replied to this email and pointed out all the flaws in their scheme, and lo and behold, after months of being fobbed off with automated emails, I GOT MY REFUND !!!!!!!!!!

121. John Fullaway Says:
     October 13th, 2009 at 09:41

     THANK YOU THANK YOU THANK YOU FOR THIS BRILLIANT BLOG

122. Andrew Says:
     October 14th, 2009 at 13:23

     I wish I was so lucky with getting my refund (£167.20) …
     Spoke to Carl Green on the phone 5mins ago on 08456722002 and was told I agreed to the subscription and there is nothing he can do.. Have asked to post the details to my address with cancellation letter and subscription agreement.. How can I prove I haven’t signed up is them who signed me up.. :(
     I might try the IP trick.. But the caught me on vista print check out.. So it was my IP at that point..

123. johnnyeze Says:
     October 15th, 2009 at 16:05

     @ fullaway what was the flaws you pointed out so we can all point out the same flaws and hopefully more people will get a refund.

     last year i got 250 business cards from vista print, got the cards no problem, however yesterday (15/10/09) my girlfriend noticed charges to her CC and after investigation she found out that it lead back to vista-print and clubprem.com.

     They have been charging her card every month since we made the order for the cards, they(vista) have broken the data protection act by passing on my card details, not to mention fraud.

     i got the standard response email, the exact same as the reply from clubprem a few posts up.

     declined to refund me they say, we will see about that.

     unbelievable how many people they have been STEALING money from and also quite disturbing that no authority is shutting them down and throwing them in jail.

124. Mike Says:
     October 16th, 2009 at 13:20

     Hi, it is Mike from London. I just saw this blog. For people who lives in London, I highly recommend Swoop Media in London. I ordered business cards for my sister. I got them in 5 days. they look definitely amazing!!!!!

125. patricia pearson Says:
     October 26th, 2009 at 05:55

     I have eenscammed too. I purchased cards from Vista print and have had £14.95 taken from my account for 10 months. They have taen from my debit card due to slack reading of my statement, however the bank told me that they could not stop this and now at last they have ageed to chang all details on my debit card.This though has caused me further financial loss as my on line bills can not be paid and so far as I am still waiting for the new card, I have accumaleted £48 in late charges.This is a terrible Fraud, causing me and others so much stress, the persons responsible should e behind bars.

126. patricia pearson Says:
     October 27th, 2009 at 11:47

     apologies for awful spelling got so heated as I am not sure who to contact for a refund.

127. Carl French Says:
     October 29th, 2009 at 15:00

     I rang 0845 6722002,spoke to a lady called Hilary Lesley(strange name for an Indian)
     She said she`d refund me the full amount of £242 within 10 days,i`m not holding my breath though.
     She gave me a reference number so i will call again tomorrow to see whether it is a genuine number or just another scam from this company.

128. Zoe Says:
     November 6th, 2009 at 00:07

     They have helped themselves to £200 of my maternity pay – basically all the money left in my account to feed and look after my baby

129. Richard Linney Says:
     November 6th, 2009 at 14:06

     Like many others I was “scammed” for over £200 through ordering business cards. When I called my bank (Lloyds TSB), I was told that as my card was a debit card, the bank’s advice would be to contact Clubprem and ask to cancel my membership – which of course I had never asked for in the begining.
     Two things, first of all this is stealing, no other word will do and as for my bank’s attitude to this scam, all I can say is that in the new year when there will – we are promised – be more “high street banks” available, Loyds will lose me as a customer. I will also be writing to The Chief Exec of Lloyds to complain. One wonders though if my bank’s attitude stems from professional courtesey to an even more crooked organisation than itself – Clubprem.
     I am not an advocate of law breaking but it went through my mind that if ever I chanced to be in Edgeware or wherever these crooks are, a can of petrol and box of matches might at least hinder their effports to steal money from decent people and at the very least give me a hell of a lot of satisfaction!!!!
     Best wishes
     to all.

130. Martin Jones Says:
     November 9th, 2009 at 23:03

     For everyone being involved in this scam I need to point out the following:
     Vistaprint is not connected legally to any VPRewards, Club Prem or Affinity webiste. These websites simply pay Vistaprint for the privelage of being on their website and being one of the tick boxes. The tick boxes are automatically selected so unless you check what you doing when ordering your free business cards etc you will be subscribed. Ryanair and Easyjet are also do these sorts of things by adding insurance and bags automatically which you have to remove to be unsubscribed.

     It is a simple case of read what you buying, read all the terms and conditions and make sure you check everything.

     In every case on this website you will have failed to untick/unselect the box subscribing
     you to the £14.95 or other fortnightly/monthly payment to a club.

     Vistaprint has over 10 million customers and only a very few did not read or look what they were doing and so were automatically subscribed to the clubs.

     You can cancel any club of the Affinity website or by calling the Customer Service line.

     NEXT TIME CHECK WHAT YOU BUYING, READ THE T&Cs AND MAKE SURE YOU DOUBLE CHECK

131. Claire Elliott Says:
     November 22nd, 2009 at 18:35

     I just found out I’ve also been scammed and I’m ashamed to say they’ve been taking money off me for 2 years without me knowing!!! totaling approx £400! I never signed up to this ridiculous website- I have no interest in these schemes! I can’t believe they are getting away with this! I’m devastated and feel totally cheated. I’m currently backpacking in Australia (a trip for which I saved extremely hard for) and need every penny. The debit is coming out my savings account which I haven’t used/checked for ages. I’m working on getting a refund but don’t hold out much hope, good luck to eveyone else :-(

132. James Ferns Says:
     November 25th, 2009 at 22:48

     I was ripped off by clubprem too via the vistaprint site. As for checking/unchecking boxes on their site clubprem did not confirm any membership, issue a membership number or any details of their services to me. I only became aware of this scam when I noted that the offenders were removing £10.00 per month from my Mastercard account. Clubprem, when I contacted them by letter declined a full refund issuing only 2 months refund. I subsequently telephoned vistaprint on numerous occasions and on each occasion was promised a refund in full this,…… has never happened! As for those who write in praise of vistaprint if this has not happened to you butt out and get a life! and leave those of us who have been robbed to make our point. Vistaprint have the solution to this problem in their own hands, why have they not used it!!! Trying to contact clubprem is a less than rewarding experience. Pity for vistaprint I found their products excellent too shame they have chosen to associate with scum who would rather rip people off than earn a living. I hope that for every post vistaprint lose potential customers and lots of them. Seems, unfortunately, they have no one around with any moral backbone to sort out the problem. Only way to force their elbow is continued exposure with hopefully subsequent loss of custom and income

133. Ray Dunn Says:
     December 8th, 2009 at 13:28

     I was just putting my new debit card details into experian to get my free credit report and realised that i was re-entering all my private details and my debit card details more than once. This got me thinking so after logging onto HIGH CREDIT SCORE they asked again for confirmation so thinking this was too much i highlighted the name at the bottom of the page and googled it this blogg came up SO THANK YOU FOR YOUR COMMENTS AND I WILL NOT BE GIVING UP ANY MORE DETAILS AND WILL BE USING PAYPAL ONLY FROM NOW ON. one less victim due to your efforts THANK YOU ALL

134. Tim Hamlet Says:
     December 10th, 2009 at 12:23

     I’m another person who doesn’t check statements thoroughly and just found out I have been having 2 X £11-95 per month deducted since October 2008! I had never heard of Club Prem and VPRewards and for them to state that I selected the membership is ridiculous.
     Just found this blog and hoping to get a refund although it may be down the credit card company route rather than direct…..we’ll see but they have promised to cancle today. Will cancel with card company too.

135. Luis Says:
     January 6th, 2010 at 16:57

     Today I realized that I too fell victim of such scam and was ripped off by clubprem.com ( via unsolicited emails from vistaprint, years ago, to one of which I made a one-time purchase of a few pounds to add some options to the free promotional offer of presentation cards.) Well, I just received a letter from Barclays saying that they are charging 8 BP for the transaction (2076966) of CLUBPREM.COM on 04-January-2010, of a value of 13.95 BP and saying that the account had no funds –obviously, it was closed a month ago at the Bank itself) and that saying that since it was a warranted-payment I supposed to pay it. I still have to call the Bank and tell them this story of the scam. I started reviewing my old (closed) account statements and found that these debits of CLUBPREM.COM have been being debited from my current account for months after months (at some point, after unsuccessfully searching the reason of the debit, I had given them the benefit of the doubt, thinking that it may be related to a regular Bank service charge) ; fortunately, after googling I hit this website or yours. Thanks for this webpage, the information seems very usefull. I will now try to digout the sacm to try to at least stop it from debiting my former closed current account..

136. mike Says:
     January 7th, 2010 at 16:21

     Add me to scam list and I am worried because I used friends card with permision and have to fix asap. Cannot find way to contact any body service etc. Will do all the above. Thanks for the help. If only I were a hacker I would wreck them.

137. Ellie Says:
     January 20th, 2010 at 02:12

     Hi All,
     Have just bought a few ‘free’ wedding products from VistaPrint, and then came across this website….. Have checked my accounts, and all seems OK so far… I used the Australian site, and paid through Paypal – Paypal should be safe, yes? Has anyone been scammed after using the Paypal option?

138. John Says:
     January 24th, 2010 at 18:56

     I was ripped off too. I put up a post on my Blog and within hours “Vista Print Usa, Incorporated” had made multiple hits on my site showing up on my stats. They’re obviously keeping an eye out for public opinion. How can we bring this fraud to an end?

139. kelly Says:
     January 25th, 2010 at 17:12

     i was also ripped off, i have been paying it for over 2years, i never ever tick anything, and i dont open emails unless i know who they r off, please tell me there is a way to get my money back!!!!!!!

140. kade Says:
     January 25th, 2010 at 17:51

     I am an aussie and i got scammed, i had extra amounts of $49.00. $46.00, $17.00, $29.18 all taken and used names such as select2select.
     The only contact i have been able to make is with the Jamaican office, spoke to ryan stewart and his superior, have requested on atleast 15 occasions for the hed office email as i want to commence legal action, they dont contact you, AT ALL.

     None of the products were of any value to me – all in correct, was promised certain products for example big car window stickers which in fact turned out to be little tiny square stickers. The business cards were all wrong, wrong telephone number, did not appear like they showed on website, I got them to webhost our website – after 8 days they shut it down for NO REASON , no apology, no nothing, then to take my business name that i had made up i had to pay them, it was a very expensive joke, even the electronic business cards dont work!

     If anyone knows how to contact the headoffice could you let me know – good luck to you all
     Kade

141. Andrew Long Says:
     January 27th, 2010 at 11:47

     Andrew Millet, is this the same Andrew Millet who owns wisteria account; wisteria chartered accounts? I do believe that this is the same Andrew Millet; as both Adaptive Affinity in it’s many guises, Highstreetmax (high street max, Premierclub (premier club) etc as they all appear to operate from the same premises based in Edgware. The Cavendish house offices (Adaptive Affinity Ltd, Wisteria chartered Accountant Ltd
     Cavendish House
     369 Burnt Oak Broadway
     Edgware Middlesex
     HA8 5AW)I know that this is a large office block with many companies in the building, but it seems like too much of a coincidence that the directors of both wisteria chartered accounts and Adaptive Affinity Ltd would have the same name, and operate out of the same building!

     How many other business does Andrew Millet run? How many other business is Andrew Millet a director of?

     If Andrew Millet is an accountant as well as everything people online are accussing him of,are small businesses really in good hands? Andrew Millet offers advice on business plans and financial controls. Does he also offer advise on shafting people aswell?

     I’m just guessing as I don’t know anything for sure, but I think that this man and his business interests are worth investigating further.
     until then Small business in need of a local accountancy firm, beware of Wisteria chartered accountant in Edgware they my be linked to Adaptive Affinty!

142. Andrew Long Says:
     January 27th, 2010 at 12:28

     Andrew Millet, is this the same Andrew Millet who owns wisteria account; wisteria chartered accounts? I do believe that this is the same Andrew Millet; as both Adaptive Affinity in it’s many guises, Highstreetmax (high street max, Premierclub, clubprem (premier club) etc as they all appear to operate from the same premises based in Edgware. The Cavendish house offices (Adaptive Affinity Ltd, Wisteria chartered Accountant Ltd
     Cavendish House
     369 Burnt Oak Broadway
     Edgware Middlesex
     HA8 5AW)I know that this is a large office block with many companies in the building, but it seems like too much of a coincidence that the directors of both wisteria chartered accounts and Adaptive Affinity Ltd would have the same name, and operate out of the same building!

     How many other business does Andrew Millet run? How many other business is Andrew Millet a director of?

     If Andrew Millet is an accountant as well as everything people online are accussing him of,are small businesses really in good hands? Andrew Millet offers advice on business plans and financial controls. Does he also offer advise on shafting people as well?

     I’m just guessing as I don’t know anything for sure, but I think that this man and his business interests are worth investigating further.
     until then Small business in need of a local accountancy firm, may need to beware of Wisteria chartered accountant in Edgware they may be linked to Adaptive Affinty!

143. Ben Says:
     January 28th, 2010 at 16:22

     Hi guys,
     Yep used Vista print about 2 years ago now and the money to clubprem seems to have been going out every month!!!

     Its £11.95. What is this? I don’t get how it happened? Can i get my money back is is it providing a service i haven’t been using?

144. Jane Says:
     February 11th, 2010 at 13:48

     FYI: Adaptive Affinity are exhibiting at Internet World 27-29 April 2010 at Earls Court. Stand number E2042. http://www.internetworld.co.uk/page.cfm/Action=Exhib/ExhibID=16/loadSearch=131643_149

145. Beth Gaglione Says:
     March 5th, 2010 at 06:05

     I have more that a year’s worth of charges that I had no clue about until today ranging from 14.95 per month for one month and the most recent charges added up to 42.95 for the month of Feb. We are trying to watch our pennies. This blows the bank.

146. steve Says:
     March 7th, 2010 at 19:07

     i was scammed out of £157-odd, via “Club Prem” (which i didn’t subscribe to: i was in one of the other programmes and opted out properly and that worked).
     I sent them a very angry EMail threatening legal action, and they refunded the money.
     It was a bank deal, not a credit card, so I had less obvious instant redress.

147. p fitzmaurice Says:
     March 19th, 2010 at 13:23

     i have only been coned for £19.99. but as a pensioner i cant afford to lose that, they have taken this money from my bank without my permission. i have now taken this up with nat west fraud squad, police, office of fair trading. and google themselves. i also phone them at leat twice a day , and send numourus emails asking WHEN ARE YOU CON ARTISTS RETURNING MY MONEY. i for one will not let this drop , i have the name of the managing director and have sent him a recorded letter , telling him i am taking him the small claims court in derby . either that or i will go down there and sort the bas—- out myself peter

     managing directers name is mr david forrest

148. Danny Says:
     March 25th, 2010 at 17:20

     Further to my post of 23rd July, I just thought I’d report back and say I got my full refund back after a second phone call. Sorry I took so long…………

     It turns out my wife had had ordered business cards from Vista print and used my debit card details. Needkess to say she hasn’t re-ordered from Vista print.

     Anyway, just follow the instructions at the top of the blog and hopefully you’ll get the full refund too.

149. Paul Says:
     April 12th, 2010 at 12:00

     Had me too! Rang their head office in Edgeware (08701 432343) today to cancel membership and request a refund. Politely told that I had signed up because I had clicked on a £10 offer and was sent an e.mail giving me the option to cancel after a 30 days free trial. Don’t recall the e.mail which probably went into my spam folder. I purchased some items for my daughter in May 2008 using my wife’s credit card (I am a named holder but maybe not for much longer!!!). They have taken £338.40 in total and the credit card company have told my wife that they can’t stop the transactions.
     I have also e.mailed the company today ( contact@vprewards.com and contact@adaptiveaffinity.com) to ensure my membership is cancelled and to once again request a refund – don’t hold out much hope but will keep on trying.

     ps 0870 numbers are charged at local rate and are free if you are with the relevant BT plan.
     Good luck all.

150. Doods Says:
     April 17th, 2010 at 00:19

     Bastards are on Twitter now

     http://twitter.com/adaptiveA

151. Paul Says:
     April 19th, 2010 at 20:58

     Further to my last post here are the replies I’ve received:

     VistaPrint Rewards Cancel Confirmation for Membership # 644614563?
     From: contact@vprewards.com
     You may not know this sender.Mark as safe|Mark as junk
     Sent: 12 April 2010 11:30:11
     To:

     Member ID: 644614563 12/04/2010 This email is to confirm that your membership to VistaPrint Rewards has beencancelled with immediate effect. If you have any queries now or in the future, please feel free to contact ourCustomer Service Department, during normal office hours (Mon-Fri 9am-5pm). We are always happy to help and welcome the possibility of you subscribing toVistaPrint Rewards in the future. Yours Sincerely Customer ServicesOn behalf of VistaPrint Rewardswww.vprewards.com0845 672 2002contact@vprewards.com

     VistaPrint Rewards Cancel Confirmation for Membership # 644614563?
     From: membersavings@a.vprewards.co.uk
     You may not know this sender.Mark as safe|Mark as junk
     Sent: 12 April 2010 11:35:02
     To:

     Dear Paul Edwards,

     This email confirms that your membership in VistaPrint Rewards has been cancelled per your membership terms. Your cancellation confirmation number is 644614563-20100412. You do not need to do anything else to cancel your membership.

     We thank you for your interest in VistaPrint Rewards, and we hope your membership experience was a positive one.

     If you have any comments or suggestions that might help us better serve our members, please feel free to email us at membersavings@vprewards.co.uk.

     Sincerely,
     VistaPrint Rewards
     Member Savings

     FW: Credit card/vprewards scam?
     From: Contact Vprewards.com (Contact@vprewards.com)
     Sent: 19 April 2010 10:02:19
     To:
     1 attachment
     Terms And…doc (48.0 KB)

     Member ID: 644614563

     Dear Paul,

     Thank you for your email received on 12th April 2010, I can now confirm that your membership to VPRewards has been cancelled with immediate effect. A refund of £131.45 has been processed on your behalf. Please allow 7-10 working days for this be credited to your account. I have enclosed our Terms and Conditions for your perusal, the refund issued is on the discretion of the company.

     VPRewards is a special discounts programme that offers its members a whole host of benefits from a number of famous high street and online stores. As a cancelled member you will no longer be entitled to the great savings offered through this programme at HMV, Dixons & B&Q to name just a few.

     If you have any queries now or in the future, please feel free to contact our Membership Services Department, during normal office hours (Mon-Fri 9am-5pm).

     We are always happy to help and welcome the possibility of you subscribing to VPRewards in the future.

     Yours Sincerely

     Nabila Shah

     Customer Services

     On behalf of VPRewards

     http://www.VPRewards.com

     0845 026 1100

     contact@vprewards.com

     WELL IT’S A START I SUPPOSE.

     Paul

152. to domain name Says:
     May 3rd, 2010 at 09:57

     hi guys…

     hi guysI would like to thank you for the efforts you have made in writing this article. I am hoping the same best work from you in the future as well and i have start my own blog now, , thanks for your effort…

153. Lesley Mayo Says:
     May 9th, 2010 at 00:30

     We ordered some business cards from Vistaprint back in early 2008. Whilst checking some recent statements, the dreaded words ‘clubprem’ came up time and time again, but we could not make the link between clubprem and Vistaprint – until now!!

     We’ve cancelled the DD from the a/c and will be on the phone to VP (or club prem, whoever) in the morning! Whilst it’s not a vast sum, the fact remains they’ve been scamming away for over 2 years, for at least a tenner a month!!

     I’ll keep you posted!!

     Lesley.

154. Doods Says:
     May 18th, 2010 at 21:56

     Visa, at least in the US, are no longer going to along witrh this

     http://news.cnet.com/8301-31001_3-20003489-261.html

     Link contains description of the arrangement from a business point of view.

     Whether this means it is only for Visa in the US or whether it is going to be international remains to seen.

155. Lucy lou Says:
     July 24th, 2010 at 06:15

     after finding your site iIhave just checked my statements for CLUBPREM.COM. I used Vistaprint for business cards and they have robbed me well and proper!!! they owe me a grand total of …wait for it…….£354.50 !!! first payment taken 22 Jan 2008 and every month thereafter till 20 July 2010. that is 10 payments @ £9.95 = £99.50 – 12 payments @ 11.95 = £143.40 – 8 payments @ 13.95 = 111.60. As like everyone else I have not asked to join Club Prem or any such thing. I feel really ripped off, how dare they!!!! I have tried a few of the numbers given that have been posted around here and there to contact them but still confused as to which is the best to use. A couple are even unobtainable. Can someone please advise the latest usable contact number so they DO NOT take any more of my good money. I am struggling as a small business as it is what with the recession as well let alone line their thieving pockets!!!
     I have been in knots about this for a long time. I’m so glad I found this site to enlighten me and offer me the chance to sort this out once and for all. Any advice on the latest tel numbers will be greatly appreciated, thank you.

156. Sherwick Says:
     July 29th, 2010 at 14:36

     My wife’s just fallen victim to this HighStreetMax.com Adaptive Affinity scam – she bought some theatre tickets on LastMinute.com a couple of months ago and then clicked a “Click Here for £10 off” popup. Nothing seemed to happen, but she just checked her CC statement and she’s been chared $14.95 a month for the past 2 months by HighStreetMax.com!

     LASTMINUTE.COM SIMPLY PASSED HER CREDIT CARD DETAILS ON TO HIGHSTREETMAX.COM WITHOUT HER CONSENT!!!!

     Anyway, I’ve sent an email to the OFT and to the lastminute.com CEO:

     Dear Heather,

     My apologies for disturbing you but I see that you were involved with an OFT case against Adaptive Affinity last year: http://www.oft.gov.uk/news-and-updates/press/2009/75-09
     You said that ‘’The internet offers a convenient and simple way for business to promote new and innovative products or services to consumers. However, it is important that consumers know exactly who they are dealing with and on what basis, which means in particular that payment processes must be clear.’
     Also, Note 5 stated: ‘The scheme advertised to consumers who have made a purchase on the Lastminute.com website requires the consumer to re-enter their payment card details as part of the sign up process.’.

     However, my wife has just been taken in by this scam after booking some theatre tickets at LastMinute.com and she definitely did not re-enter her payment card details at HighStreetMax or any other website and the payment process was not clear to her. The first she knew was when she checked her credit card statements last weekend and found that HighStreetMax.com had been charging £14.95 to her card for a couple of months.

     She called her bank today, who are unable to stop this – however, they put her through to a person at HighStreetMax who said that they would stop the payments (yet to be seen if they actually do) but they wouldn’t refund any money as she’d signed up to this (which she hadn’t!).

     Would you please advise how we should proceed?
     A quick search on the internet shows that dozens of people (at least) are still being taken in by this scam, despite Adaptive Affinity sole director Andrew Millet giving you his undertaking a year ago that this would stop. In fact, this scam has been going on for years, with Adaptive Affinity probably taking £millions from unsuspecting British people during that time.

     His undertaking to you seems to be no more than empty words.

     Please would you advise on how to proceed.

157. CarriKP Says:
     August 21st, 2010 at 04:38

     I was really interested to read these messages. ADAPTIVE INFINITY are also the company behind CREDITSCOREMATTERS.CO.UK. Have they changed the name for a new ruse?

     I’ve been very concerned about this company for the past week – I initially opted for a ‘free credit report’ and ‘free 10 day trial’ from them thinking they were Experian – who are a reputable company with whom I’ve dealt previously. The name on the net for what turned out to be creditscorematters had originally come up as CREDITEXPERT.COM – Experian are creditexpert.co.uk – hence my confusion.
     Anyway – I took out the free trial which involved giving bank card details. I then realised that I had confused the two companies and emailed creditscorematters to cancel, well within the ten day period. That was a week ago, and I have sent several other emails but had no reply to any of them – no response and no acknowledgement that the account has been cancelled.

158. Adaptive Affinity Says:
     August 23rd, 2010 at 22:11

     To Hubbers,

     I am a representative from Adaptive Affinity Ltd and Adaptive Affinity partners.

     Firstly I would like to apologize for your experiences to date. It is our intention to keep our
     customers central to our business model and it is important that we always offer the best services.

     In response to your blog I would like to state that Adaptive Affinity Ltd and
     partners in no way operate in illegal, immoral or dishonest business practices. Our offerings grow
     constantly and allow us to offer great deals and discounts for all our members. We remain in easy
     reach of our members and encourage feedback on our services, and are confident that the majority of
     our members enjoy good service and benefits.

     All our services are clearly explained online and prospective members are always given the
     opportunity to opt out of any of our membership programmes. Like in any business refunds are
     discretionary and dependent upon the individual circumstances, but we are always committed to
     offering a clear and honest service.

     Adaptive Affinity operates in a consumer friendly environment and will offer help and support to all
     members of our partner brands. We will offer information into our offerings and products and we will
     endeavor to offer the best customer service.

     You and all other readers of this blog may use one of the following contact
     methods;

     1. Call +44 (0) 870 143 2343
     2. Visit http://www.adaptiveaffinity.com/faq.html
     3. Post your questions or concerns on our forum: http://www.adaptive-affinity.com.

     Kind regards,
     Adaptive Affinity Customer Service

159. Alan Miller Says:
     September 10th, 2010 at 15:22

     FYI, it looks like Vistaprint stopped doing business with this affiliate marketing company in late 2009, and indicated at the time that they weren’t going to be doing any kind of rewards programs. Still a bad decision to get involved with them in the first place, but at least they’re out now.

160. Carl Says:
     September 10th, 2010 at 16:10

     Hey Carl,

     Word of warning – Adaptive Affinity is gunning for bloggers that mention problems with Vistaprint’s rewards scheme.

     They’re threatening to sue this guy in the US: http://onemansblog.com/2010/09/04/vistaprint-com-is-threatening-to-sue-me-over-a-blog-comment-really/

     and they’re trying to get rid of 190 bad reviews from this lot in the UK: http://www.consumerdeals.co.uk/news/2010/09/adaptive-affinity-requests-deletion-of-over-190-consumer-comments.html

     You could be next, so be ready!

161. hubbers Says:
     September 13th, 2010 at 17:38

     They are coming for me too!!!
     http://www.hubbers.com/index.php/help-i-need-a-lawyer-adaptive-affinity-are-threatening-me/

162. JT Says:
     September 20th, 2010 at 10:21

     I just got my lastest copy of IT Now magazine as published by the British Computer Society, bundled with this was a Vistaprint flyer. I have advised the Ed and Advertising contact to check up on the latest practices of VP and pointed them to this blog.
     What also amazes me is how few people seem to be checking their online statements regularly .. or not for some years in certain cases ?!

163. hubbers Says:
     September 20th, 2010 at 17:43

     Good advice JT.

     We should all check our startements regularly.

     And never assume just becuase a company is big and well known that it will behave in a way that you consider ethical.

164. cowsurgeon Says:
     September 21st, 2010 at 12:26

     Flybe are now offering £15 pounds cashback on your most recent purchase with them by joining up to their rewards program – only catch is that after 30 days you start being charged £14.95 per month to be a member…and it’s run by…wait for it, yep, Adaptive Affinity. You can cancel before the 30 days are up, but who knows if you’ll be able to get through to them, and what sort of complicated rigmarole you’ll need to go through…

     I’m surprised that so many bonafide companies are in league with these monkeys.

165. Susan Says:
     September 23rd, 2010 at 09:03

     I want to cancel the membership in highstree. Could you tell me what should I do?

166. graham gale Says:
     September 23rd, 2010 at 11:36

     Just tried to look up club prem on the web as I have just cleared off my credit card, and money is still going out, I contacted the credit card company who told me to contact club prem with a website and a phone number. I thought I would see what the organisation was. just below their site was your blog, I now realise that have purchased a self inking stamp off vistaprint and regularly purchase goods from Amazon. Thank you for the info will take your advice.

167. Andrew Smith Says:
     September 23rd, 2010 at 16:18

     My wife has just seen a clubprem.com entry in her statement too. We contacted the bank and traced this back to Feb 2008!!! and a total of £350.55 has been taking since then…What is weird is that we purchased some prints from VistaPrint and everything was fine. We made our purchase in November 2007. The ClubPrem payments start coming out in February, enough time afterwards for us to not notice anything weird or even linked between VistaPrint and clubprem.

     I have used some of the email addresses seen in this post to complain about this issue, and have tried to call VistaPrint and ClubPrem however their automated answer machine will not let me get to anyone as we dont have a memership ID, nor a registered phone number and not even the origonal card number (this expired and we are on a new card and yet we still cannot stop the payments)….

     What I dont understand is how a DD can be set up, it cant be cancelled by the bank and it can still take money out of our account using now invalid card details. This is a disgrace and something needs to be done not only at the VistaPrint end, but also by the banks…I have no idea how they can let this happen…..

168. Angela Bell Says:
     October 1st, 2010 at 14:47

     I too have had money taken from my account from August 2008 to September 2010. That’s somewhere in the region of £300 as I’ve noticed that the last 6 or 7 amounts were for £13.95, whereas before it was £9.99. This people are thieves as I am absolutely certain that I DID NOT sign up to any membership scheme. I simply purchase some business cards from Vista Print. I will be taking this further as it’s a disgusting practice and should be stamped out. I called a number that i found on Martin Lewis website (0870 143 2343) and spoke to a man who said they would refund 8 months worth of money. I want all of my money back!!

169. James Wong Says:
     October 8th, 2010 at 00:55

     From my own case (http://jameswong.com.hk/tsb)
     I concluded:

     1. My bank TSB is playing the role of an accomplice by
     a. knowingly letting the fraud operations to exploit its facilities. And
     b. When you reported the case in the first place, instead of helping you replace your card immediately, all they do is give you the perpectrator’s number and ask you to contact them directly for settlement, saying there’s nothing they can do on their part!

     2. The police is both sluggish, ignorant and bureaucratic.

170. Marktd Says:
     October 20th, 2010 at 12:11

     my mum recently purchased free business cards from visaprint.co.uk and was charged £14 for premium cards instead .
     I’m glad she used paypal instead of creditcard after reading all the other stories here .
     but paypal will not refund the money even after you dispute the payment on your account ( they say this does not fall under their “goods significantly not as described” protection policy ) so looks like visaprint are still getting away with ripping people off

171. John m Says:
     October 28th, 2010 at 20:21

     Same as many others Business cards from Visaprint has resulted in 20.95 being taken every month for about a year.
     Yes I should have checked my statements better.
     But that does not excuse the fraud.
     Still early stage, time will tell how help full my bank will be.

     Thanks for the blog

172. Gemma Dare Says:
     November 21st, 2010 at 10:05

     Hi there, I have had a similar problem in the UK where I purchases business cards from vistaprint and paid via paypal. Since this transaction an amount of £3.59 had been debited from my paypal account on the 12th of each month. This has happened for the last 3 months and comes up on my paypal statement as ‘vista print’. I have contacted paypal and made them aware that I have not authorised this payment and have asked them to put a bar on the transaction. My next step is to contact Vista print!!!

173. jeff Says:
     November 25th, 2010 at 12:14

     FUCKING ROBBING SCAMMERS

174. Ratz Says:
     December 14th, 2010 at 14:20

     Amazon is my top on-line shop with a great reputation for customer service.
     I am shocked to read that Amazon are continuing to distribute VistaPrint leaflets
     in their delivery packages.
     I note the on-line petition to ask Amazon to stop the distribution of
     VistaPrint leaflets here:
     http://www.petitiononline.com/stop1111/petition.html

     Incidentally there is a spelling mistake in the petition introduction where the
     google search sentence reads “VitaPrint”.

175. jacqueline smithson Says:
     December 15th, 2010 at 08:18

     The have done it to me as well facebook and ebay need to ban them – robbing bastards!

176. jacqueline smithson Says:
     December 17th, 2010 at 05:36

     I have been scammed for £61.00 from Vistaprint , they have sent me a refund of 4.00 something. paypal dragging their heels RBS credit card company gave me advice but I thought that they carried insurance for unlawful transaction! What do I do now?

177. Raeline Says:
     December 29th, 2010 at 17:17

     Interesting! My scam was via Adaptive Affinity’s QuickCreditScore site, simply input info for a free credit check and wham, you find yourself being hit for £14.95pm. Allegedly you have a 10-day free trial before a compulsory agreement kicks in. Fine, except in my case, two points: one, I did not sign up for any agreement, two, I never received any follow-up information enabling me to cancel any so-called agreement.
     More to the point, I did not need a credit check, I get that any time I wish from Experian for £7pm. Then I find QuickCreditScore accessed one of my credit cards – and credit cards are not what I use for small expenditure, debit cards are good enough for that.
     Cancelling the payments was simple, agreement of a full refund took ages, now QuickCreditScore claims it repaid me in full on 14 October 2010 – even though its promise of repayment was not made until 16 November. So, once again, it is round the houses with Consumer Direct and the Office of Fair Trading – but TBtG for this blog, it gives one the courage to continue.

178. mark baker Says:
     January 12th, 2011 at 09:47

     they have been taking it from me for 3 years, £500 they have had of me and offered me £115 back !!!!this is one of the biggest scams out there!!!!

179. Keith Butler Says:
     January 12th, 2011 at 21:14

     Just found my wife account has been paying clubprem each month since Feb 07! As far as we know she never signed up to it but had bought from vista print a month before that. She has paid about £500 up to now, the bank tell us they cant cancel it so we are trying to contact clubprem. The bank questioned why we hadnt noticed before as if it is our fault! It isnt going as a direct debit it going as a card payment and we dont check every transaction!

180. Declan Says:
     February 2nd, 2011 at 21:10

     I too have been scammed. I used mastercard through m&S who have been very useless. The subscrition has been cancelled but have had no refund. I used vistaprint. They have taken about 300 quid. They have advised me to go back to clubprem.

     What did I do on the site that allowed them to do this ? Is this fraud.

     Declan

181. Tony Says:
     March 1st, 2011 at 11:56

     My situation is similar to Raeline 29/12/2010. I to was on line actually with my bank, a credit check offer was made implying the check was free and offered through my bank. When accepting this offer a Quick Credit Score window appeared. I had read about this companies dubious methods so when I came out of it another offer came up for a supply of Acai slimming tablets, it had a promotional code so the supply of tablets at 2.95GBP would be reduced to 2.65GBP. I signed up for this and the tablets were delivered, when my credit card cost appeared on line, there was no invoice with the tablets, the account showed no only the fee of 2.95GBP converted from $US. but also an extra amount of 63.57GBP also converted from $US. The company receiving this money was written as being Youth Nutrition on the credit card statement. Through checking through Google I found all these adverts are in the organization of Adaptive Infinity, Cavendish House, 369 Burnt Oak, Broadway, Edgeware, Middx. HA8 5AW. The Phone No. 020 8732 4317. I called this number but was told it was the Boilermakers Trade Union??? I also contacted QuickCreditScore on 0845 026 1094 who promptly denied all knowledge of the transaction and Adaptive Infinty even though they are in the same building. I have done what the bank required me to do in trying to get my money refunded by informing the companies involved. So with the long list of crooked companies in the portfolio above we now have another in the guise of Youth Nutrition.

182. David Davies Says:
     April 10th, 2011 at 19:03

     Adaptive Affinity featured in a critical report in the Daily telegraph 2nd of April 2011, Money section, page Y9. However, I cannot find it on http://www.telegraph.co.uk . The journalist was Kara Gammell.

183. Raymond Swingler Says:
     May 28th, 2011 at 16:46

     It gets worse: the latest Adaptive Affinity scam is taking monthly sums from bank account credit and debit card references under the guise of having agreed to credit checks. In November it was Quickcreditscore, this month Credit Score Matters, both routing back to Adaptive Affinity. The November scam was £14.95 a month; the May scam is £19.95pm. Inflation. With the former it was my credit card reference, with the latter my debit card. In neither case had I asked for a credit check (why should I when I can get it instantly for £2, or monthly for £7 from Experian). Nor have I asked for any services from companies such as VistaPrint. So where do these companies get their credit and debit card numbers from? Clearly there is a trade in this information – as in passing on email addresses – but where and how I know not. Again, in both cases my banks reimbursed my losses – clearly at such small amounts it is cheaper for them to do this – but such ‘kindness’ does not address the route problem, the basic scam.

184. d cocozza Says:
     May 30th, 2011 at 14:42

     A serious attempt to breach my company’s security appears to have been carried out by Adaptive Affinity (or one it’s affiliates). I was obliged to close all trading with the bank for 2 days, whilst investigations were initiated. These investigations are ongoing.
     If it transpires that my suspicions have substance, I will be taking out several law suits against the offending party under the data protection act and anti fraud legislation.
     Watch this space!!

185. David Harden Says:
     June 9th, 2011 at 11:41

     Also scammed and furious. In contact with Vistaprint and next going for ClubPrem. What a disgraceful way to run a business. NEVER USING VISTAPRINT AGAIN!!!!!

186. vaughn rice Says:
     June 23rd, 2011 at 00:26

     Want the directors name????? Andrew Millet. Shortly I will publish further details about this guy including home addresses.

187. marcus Says:
     July 4th, 2011 at 17:13

     after using last minute.com my credit card number was stolen by highstreetmax and they took £15.95 for a few months till i noticed. first they offered me half my money back when i complained, then i got a full refund after i told them i would visit them and their MD Mr Forest personally. So if you have any problems with affinty / highstreetmax, tell them you will see mr forest in the car park, worked for me. i half wish they hadnt refunded me, would have been fun to see his face

188. Alison Says:
     July 19th, 2011 at 16:21

     Rewards First owned by Adaptive Affinity Ltd obtained my credit card details through FlyBe.com (who are as responsible in my opinion). They have stolen £165.00 from my credit card without my authorisation!! When I called them today they told me they couldn’t speak to me as I was not the person named on the membership!! Of course I’m not because I didn’t request a membership, nor did I authorise them to set one up.

     This company have fraudulently stolen money from my credit card, the name and address details they have are not my details nor are they the details against which the credit card is registered. I have contacted Office of Fair Trading as Adaptive Affinity were investigated for unfair consumer practices in 2008 and according to the conditions laid down by the OFT failure to adhere to the conditions could result in more legal action being taken against them. Fingers crossed on that one!

     ADAPTIVE AFFINITY LTD have stolen from me and the last time I looked stealing is an actual crime…!! I shall be fighting this all the way and intend to rally as much media support as possible…. for me the only outcome is the closure of this disgusting illegal business.

189. RebeccaByDesign Says:
     September 26th, 2011 at 17:48

     http://www.consumeraffairs.com/online/vistaprint.html

     More complaints and most are very recent.

190. Lysbuild Says:
     October 26th, 2011 at 18:31

     Hell, I’ve just checked my credit card statement and noticed this club prem outfit have been taking 15.95 a month from my account, spoke to the card issuer and they say they cant stop it!
     I phoned club prem and the automated phone system asks for either my phone number or cc number or club prem number, oddly neither my card number or my phone number works and I dont have a club prem number.
     Looks like I’m going to have to spend some time on this as it runs to hundreds of pounds.
     I have also bought from vistaprint in the past, crikey is this where it started?

191. Hunbunz Says:
     January 19th, 2012 at 16:33

     I too have been scammed by VPrewards who started taking out £9.95 per months rising to £18.95 all because I ordered business cards totaling £30.00. Like all of the above, I have tried ringing, it is quite obvious that they are making it difficult to contact them. I have been in touch with my bank who said try talking to them first, no joy just an automated system where no so-called membership numbers work (I did not even know I had one!). I have been told by my bank to check in with Trading Standards, which I have done, and guess what, the shocked lady on the telephone said she had just ordered a canvas from them, I told her too check her own account which she said she would do when she gets home. It is so shocking that these unscrupulous people can take peoples money without their permission, they do need to be stopped. The sad thing is they now have a new advertising campaign and are offering free or low cost products, I am persevering with this one, and I am going to see what else can be done, they just disgust me.

192. JACQUI Says:
     February 8th, 2012 at 19:31

     Just discovered this scam on my MBNA cc and asked them to cancel DD and they said they couldn’t, have to speak to fraud dept tomorrow. Tried Vistaprint & basically got nowhere, how do these people sleep at night? Very well I expect. So £15.95 has been going onto my cc since my order on 31/12/09!!! Stupid me for not checking my statements!! I will be pursuing this tomorrow. So angr.y with them and myself,

193. nigel kirkpatrick Says:
     February 19th, 2012 at 19:45

     Like the rest of you I have just spotted that my bank account has paid these scammers over £500 in total. I am just starting the process of trying to stop this. Thanks for any tips about getting my money back.
     I have cancelled my debit card and informed the bank’s fraud dept about what has happened.
     Next I will speak to adaptive affinity and offer to sort this out in a dignified way – either in court, in front of TV cameras or in the car park with my fists!!

194. Paul Relph Says:
     February 27th, 2012 at 13:39

     I had about 6 months of about £15.00 taken from my credit card, after investigating with the info from this blog I phoned up… an automated system with several unrecognised options answered and each one asked for my card no. and each one did not recognise it, so I found another no. and spoke to someone; after 10 minuets of complaining they gave me my money back (yet to check) but it is a rip off and I found out that it was through Vistaprint… never going to use them again!
     Thankyou for the info!

195. Sheila Says:
     March 10th, 2012 at 21:30

     Just read my recent bank statement and clubprem, vprewards and LGS have all taken money from my debit/bank card this month, totalling £57.89. I have absolutely no idea how they got my details as not used vista print! I am also struggling to find out who LGS is. Does anybody know?

     I shall be going to my bank on monday. Will keep you posted on result.

196. Arlindo Says:
     April 18th, 2012 at 23:58

     Be aware that if you subscribe to Lovefilm (as did I a couple of days ago) your details may be passed on to Adaptive Affinity. Do not I repeat DO NOT try Lovefilm’s free trial offer.

197. Rita Says:
     April 20th, 2012 at 09:17

     I just find out rewardsnow part of Affinity adaptive took without my knowledge £ 252.00 apparently I subscribed it by clicking on a pop up. Never heard of this company before. Stupid of me for not checking my statement. My bank said they could not do anything. When I called rewardsnow to complain after the third calls they agreed to refund me only 7 months as a good will as I never used the subscription. I want all my money back and recently I send them a recorded letter asking the documentation about this subscription. If you check rewardsnow scam on the internet you will find many people in this same situation.
     If any of you have some suggestion please let me know. Thanks

198. Michael Campbell Says:
     May 30th, 2012 at 14:00

     8 Nov 2008 I ordered some Address labels and address stamps from Vistaprint.

     I then noticed in 2011 a recurring debit from my Lloyds bank account to clubprem.com CD 7657. I contacted Lloyds to find out what this was for and they associated the payment with my Vistaprint purchase.

     On analysis of my bank statements, I noted CLUBPREM took
     Year Debits Total
     2008 2 x 9.95 19.99

     2009 12 x 10.95 131.40

     2010 12 x 11.95 143.40

     2011 8 x 13.95 111.60

     TOTAL: £406.39

     I still do not know what Clubprem do, I never authorised these debits, I would like a full refund.
     I have spoken to A Malik a gentleman on 0845 0261100 and they arranged a £167 refund, last Autumn but I never had time to follow it up. He did acknowledge there had been an error and offered a part refund, which I am not willing to accept. I am actually surprised, as this is a real scam, that CLUBPREM respond to mails and they will call you (you cant get through to them if your ‘account’ has been cancelled. I have written to Lloyds banck and they will try through vis agreements to get some more cash back for me. Teh residual I’ll try via the Givornments moneyclaimonline service http://www.moneyclaim.gov.uk, for which there is a £25 admin fee, demending on how much you seek. I’m dismayed to have been duped, I’m normally quite internet savvy.

199. Idanna Krysta Says:
     June 25th, 2012 at 20:05

     25th June 2012

     There is a new company operating from 369 Burnt Oak Broadway, Edgware goes by the title Lendingstream.co.uk

     I went to vista print’s uk site ti place an order, put in my card details but did not complete the transaction so cancelled it however, they hold your details and some days asked if I wanted to complete the order. I did not respond the next thing was that £100 had been debited on that debit card. So I racked my brain as to where this happened and on a hunch put in vistaprint and here is the information needed so please add Lendingstream to your list of companies accessing details via vistaprint.

200. Andrew Says:
     July 6th, 2012 at 10:46

     Beware of Vistaprint Scam
     Ordered some Christmas cards from Vistaprint, and it took me up until yesterday to notice 6 months worth of £5.94 taken from my account. I remember only too well being extra careful not to tick any boxes during the transaction. Certainly I did not see any of these small prints and i have got nice big computer screen. I emailed them and they did not reply, eventually I telephoned them on the free phone number and canceled the subscription.
     Total nightmare company,total thieves that in my opinion should not be allowed to operate. If you plan on using this company proceed with extreme caution!

201. rebecca lomax Says:
     September 27th, 2012 at 14:11

     My mum has just noticed this high street max payment coming out of my account in england and it has been for 5 years, from the 14th august starting with payments of 14.95 and these have increased over the 5 years, i can only guess i am down just under 1000 pounds. am very upset about the whole thing as like many people did not sign a contract and was unaware these payments were coming out and not only that increasing without my say so.

202. paul mcgachy Says:
     November 2nd, 2012 at 00:18

     ordered cards from vistaprint 21/6/2007 never signed up to anything vp rewards and club prem have been taking have been taking money every month for the last 5years only found out this month i am down £1780 pounds any body got any suggestions on how to get it back?

203. Julie McGillick Says:
     December 17th, 2012 at 14:12

     Just recieved a parcel from amazon & a leaflet for vista print dropped out it bring so close to Christmas I thought what a lovely inexpensive gift a personalised calendar however seemed a bit too good to be true so decided to google them first so glad I did thanks for all your hard work and thank goodness for google.

204. rik cord Says:
     December 18th, 2012 at 15:15

     WHEN IS GOOGLE GOING TO ACT RESPONSIBLY & DELETE VISTAPRINT? Ive had a similar experience to others here. Shame on big business scammers!

205. sou Says:
     January 4th, 2013 at 19:32

     Hi
     Hos ignorant was i. I cannot even tjink about the money the highstreet mx.com hsf stolen from my account . I am angrh with mysrlf becaise it took me 4 yeats to find this out. Im in tears. I am confused , frightend. Just dont know where to starg. Pls ingofm me where to start the compkaint from i have contactedthe bank and stopped ghe money going out here sfter. Whoke oc my friday spent ringing ghe highstreetmax.com with no nswer.
     Pls help.

206. Terry Says:
     March 25th, 2013 at 14:12

     Adaptive Affinity are also trading as Rewards First, same old scam, click here for £10 refund, and even though no details were filled in, or permission sent or emails received they have been stealing £19.95 for the last three months via direct debit. Debit cancelled and now off to bank to complain.

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