After I bought business card from Vistaprint, money was removed from my visa without my knowledge by CLUBPREM.COM and HIGHSTREETMAX.COM who are owned by Adaptive Affinity

If you have had money removed from you account without your knowledge by highstreetmax.com or clubprem.com please leave details in the comments section at the bottom of this post.

This post has been updated because I have been threatened with unspecified legal action by multi-million dollar international company Adaptive Affinity.

The details of their threatening letter are in this post
http://www.hubbers.com/index.php/help-i-need-a-lawyer-adaptive-affinity-are-threatening-me/

With this in mind I have decided to remove all emotion from this post and trim it down to a list of facts

Facts

I have received several flyers for Vistaprint in packages I have received from Amazon.

The flyers looked professional so I purchased some business cards from Vistaprint for a very cheap price.

Many months later I noticed the following transactions on my Visa statement

21/07/2008 CLUBPREM.COM 0845 026 1100 GB 9.95
11/07/2008 HIGHSTREETMAX.COM 0845 026 1100 GB 17.95

Since buying the cards money had been taken from my Visa for clubprem.com and highstreetmax.com every month.

To my knowledge I never signed up to these services.

I never received any email or written confirmation that I had joined these

The total amount take from my Visa was £252.05

When I originally wrote this post on 14/09/2008 this is what the clubprem.com and highstreetmax.com websites looked like:

CLUBPREM.COM

HIGHSTREETMAX.COM

A Whois search at http://www.geektools.com/whois.php revealed that Adaptife Affinity was the owner of highstreetmax.com and clubprem.com. The following information is an exact copy of the whois result.

CLUBPREM.COM
Adaptive Affinity Ltd
Cavendish House
369 Burnt Oak Broadway
Edgware Middlesex
HA8 5AW
UK
Domain name: clubprem.com
Created on: 2006-06-28
Expires on: 2010-06-28
Administrative contact:
Technical Support
3rd Floor Prospero House, 241 Borough High St.
London
SE1 1GB
UK
44 (0)8704589450
44 (0)8704589458
domain-admin@easily.co.uk

HIGHSTREETMAX.COM
Adaptive Affinity Ltd
Cavendish House
Middlesex
HA8 5AW
UK
Domain name: highstreetmax.com
Created on: 2006-12-14
Expires on: 2008-12-14
Administrative contact:
Easily Limited
3rd Floor, Prospero House
241 Borough High Street
London
SE1 1GA
UK
44.8704589450
44.8704589458
domain-admin@easily.co.uk

To sort this matter out I called Visa and they said I needed to contact the retailer first.

I called 0800 028 8251 (this number doesn’t work any more) to resolve the issue and a lady who said she was based in Jamaica refunded the entire £252.05.

After this I did some further investigation into Adaptive Affinity.

This site http://www.yougetsignal.com/tools/web-sites-on-web-server/ showed me that the server that hosted clubprem.com and highstreetmax.com was also hosting all of the following websites. Many of which are owned my Adaptive Marketing or Adaptive Affinity.

24assistance.com
24protect.com
24protectplus.com
24protectplus123.com
aaagiftcardcenter.com
adaptivemarketing.com
ahorrossaludables.com
aigedgebenefits.com
aluemax123.com
athome-rewards.com
athomeplus.ca
avantagevoyages.ca
bbsavingsclub.com
bizmaxxgold.com
businessmax123.com
clubgalleria.ca
clubprem.com
clubrecompenses.com
connections123.com
credit-privacy-matters.com
creditadapter.com
creditadaptor.com
creditdiagnosis.com
creditpm.com
creditreportforyou.com
escapesenfamilia.com
essentials123.com
essentials123.com
essentialsgold.com
fasttracksavings.com
freegiftcardonus.com
freepharamcycard.com
freetriple1.com
freetriple10.com
freetriple11.com
freetriple12.com
freetriple2.com
freetriple3.com
freetriple4.com
freetriple5.com
freetriple6.com
freetriple7.com
freetriple8.com
freetriple9.com
freetriplescore10.com
freetriplescore11.com
freetriplescore12.com
freetriplescore14.com
freetriplescore15.com
freetriplescore16.com
freetriplescore17.com
freetriplescore18.com
freetriplescore2.com
freetriplescore20.com
freetriplescore21.com
freetriplescore22.com
freetriplescore23.com
freetriplescore24.com
freetriplescore25.com
freetriplescore26.com
freetriplescore27.com
freetriplescore28.com
freetriplescore29.com
freetriplescore3.com
freetriplescore30.com
freetriplescore31.com
freetriplescore32.com
freetriplescore34.com
freetriplescore35.com
freetriplescore36.com
freetriplescore37.com
freetriplescore38.com
freetriplescore39.com
freetriplescore4.com
freetriplescore40.com
freetriplescore41.com
freetriplescore42.com
freetriplescore43.com
freetriplescore44.com
freetriplescore45.com
freetriplescore46.com
freetriplescore47.com
freetriplescore48.com
freetriplescore49.com
freetriplescore5.com
freetriplescore50.com
freetriplescore6.com
freetriplescore8.com
freetriplescore9.com
galeriadecompras123.com
galleria123.ca
galleria123.com
gotravelsource.ca
highstreetmax.com
homesavingsmall.com
homeworks123.com
homeworksplus123.com
lifestylerewards.ca
lifestylerewardsplus.ca
mainstreetsavings123.com
myathome.ca
mydealmax.com
ncidentityprotect.com
passporttofun.com
passporttofunplus.com
passporttofunplus.com
pbbusinessmax.com
peoplefindersprivacymatters.com
pharmacygoldcard.com
premierhealth123.com
premierhealthplus123.com
primesplaisirs.ca
privacy.membershipme.com
privacymatters.com
privacymatters123.com
privacymattersidentity.com
privacyplus.com
privacyplus123.com
savingsmart.com
secure.dealpass.com
shopping-essentials.com
shopping-essentials.com
shoppingessentialsplus.com
simpleescapes123.com
simpleescapes123.com
simplyyou123.com
susaludplus.com
themarketplaza123.com
todaysescapes.com
todaysescapesplus.com
vedirecto.com
vertrue.com
victoriassecrethome.com
vistaprintpassport.com
vprewards.com
vprewards.com
vprewardsus.com
vsescapes.com
vssportandspa.com
yoursavingsclub.ca
yoursavingsclub.com

Later on I used the same website to check the server again and found that these sites had been added

athomerewardsplus.com
crosscountrysavings.com
foodandflix.com
galleriaplus.ca
idtheftplan.com
mycreditprivacy.com
mygreatdeals.com
myidentity.privacymatters.com
myprivacymatters.com
privacyplus.ca
savingsace.com
thebigdeal.com
valuemax123.com

Today (13/9/10) both highstreetmax.com and clubprem.com are both hosted on their own individual servers with no other websites.

At the time of my taking the screen shots above both the highstreetmax.com and clubprem.com websites contained the logos of many hight street companies.

I used the following email addresses and contact forms to ask those companies if they had a formal business relationship with clubprem.com or highstreetmax.com:

customer.service@topman.com
enquiries@hmvgroup.com
enquiries@homebase.co.uk
web.enquiries@river-island.com
UKCustomer.Relations@thebodyshop.com
customer.relations@woolworths.co.uk
customer.services@halfords.co.uk
customerenquiries@lasenza.co.uk
customer.relations@whsmith.co.uk
customer.service@topman.com
info@virginexperiencedays.co.uk
nationalbooktokens@voucherexpress.co.uk
jobs@camelotthemepark.co.uk
enquiries@hmvgroup.com
enquiries@homebase.co.uk
customerservices@jjbsports.com

http://www.britanniahotels.com/display_r.asp?page=188
http://www.zavvi.co.uk/contactus.jsf
https://www.mothercare.com/gp/contact/203-6338553-0868724?ie=UTF8&mcb=core
http://www.bhs.co.uk/mall/Infopageviewer.cfm/bhsstore/contactus
https://www.hsamuel.co.uk/webstore/secure/contactus.do
https://comet.custhelp.com/cgi-bin/comet.cfg/php/enduser/ask.php
http://www.zavvi.co.uk/contactus.jsf

This is a sample of the replies I received:

Thank you for your email. I’m sorry to hear you have had problems with the two web sites listed below.

Having investigated the issue, I can confirm that neither of the sites are currently on any affiliate programme with hmv, or in any way connected with, or in a relationship with hmv. As such, our lawyers are in the process of making contact with the sites to discuss the issue.

In terms of your payments, I would advise you to inform your card issuer that you did not authorise the transactions. They will then take you through a process to reclaim the monies to your account

Thank you for your patience with our response. I have received responses from our Business to Business Manager and Web Manager. It looks like these companies don’t actually run any affiliates links, they have just chosen a few logos from big high street names to make their site look legitimate. Halfords has no connection to these companies and I have passed the detail onto our Legal Manager in order that she may write to them regarding the use of our logo. I appreciate this doesn’t help your situation immediately but please be assured that this has received our full attention.

Kind Regards
Anthony Hill
Halfords Customer Services

Please accept our thanks for taking the time to share your information on the 2 following web sites HIGHSTREETMAX.COM and WWW.CLUBPREM.COM with us.

After our investigation’s we can confirm we have no affiliation with either of these companies. We apologies we can not assist you any further.

Kind Regards,

Sabrina Hollingsworth
Customer Services,
River Island Home Shopping

So from these emails it would appear that highstreetmax.com used the logos of HMV, Halfords and River Island without a formal business relationship with those companies. And clubprem.com used the logo of HMV without a formal business relationship with HMV.

Other information about these companies from around the internet

Adaptive Affinity’s parent company, Vertrue, has been taken to the courts in the USA for their business tactics.

The Mirror have run an investigation into them.

The Observer have published complaints in their letters section.

The Federation of Small Business have warned against using VistaPrint on their scamwatch page.

There is a class action law suit against Vertrue in Illinois.

Who are VistaPrint?

VistaPrint Limited are a publicly listed company so it is difficult to say who really owns them. According to their website http://www.vistaprint.co.uk/about/management.aspx?xnav=LeftItem&xnid=WhoWeAre&dng=1021345&GP=4%2f9%2f2009+8%3a08%3a34+AM the senior managers are

Robert Keane
VistaPrint President & Chief Executive Officer (founded the company in 1995)

Janet Holian
VistaPrint President, VistaPrint Europe (Joined in May 2000)

Wendy Cebula
VistaPrint President, VistaPrint North America (Joined in October 2000)

Mike Giannetto
VistaPrint Executive Vice President and Chief Financial Officer (Joined in May 2003)

In 2008 Vistaprint’s address was listed in Bermuda

VistaPrint Limited
Canon’s Court
22 Victoria Street
Hamilton HM 12
Bermuda

Some time in 2009 Vistaprint are moving their head office from Bermuda to the Netherlands. Details to follow.

Who are Adaptive Affinity?

Adaptive Affinity
Cavendish House,
369 Burnt Oak Broadway, Edgware.
HA8 5AW. United Kingdom
t: +44 (0) 8701 432 343
f: +44 (0) 8701 432 344
contact@adaptiveaffinity.com

The parent company Ventrue has Gary Johnson as Chief Executive Officer

How much money do Ventura make?

According to the Washington Post negative option selling earned Ventura $650 million in revenue in 2006.

What to do if you have had money removed from your account without your knowledge by any company owned by Adaptive Affinity

Take the following steps.

1. Contact your card supplier and have the card cancelled immediately.

2. Contact Adaptive Affinity Ltd on +44 (0) 870 143 2343 and ask them for a refund. I got a full refund on my Visa. Some people have reported that they do not get a full refund.

3. Complain complain complain. Forward this complaint to the following people:

Amazon Directors http://phx.corporate-ir.net/phoenix.zhtml?c=97664&p=irol-govmanage
MPS/MOL public.enquiries@sfo.gsi.gov.uk
watchdog watchdog@bbc.co.uk;
major papers financial help services help@ft.com; weekend.money@thetimes.co.uk; talkback@the-sun.co.uk; news@standard.co.uk; letters@mailonsunday.co.uk; editor@thisismoney.co.uk; cash@independent.co.uk; capital.letters@guardian.co.uk; investigate@mirror.co.uk;
martin lewis Martin@moneysavingexpert.com
visa phishing@visa.com
bank fraud departments phishing@hsbc.com; servicequality@hsbc.com; internetsecurity@barclays.co.uk; privatebankingenquiries@lloydstsb.co.uk;
office of fair trading enquiries@oft.gsi.gov.uk
Police fraud.alert@met.police.uk.
consumer direct ib@consumerdirect.gsi.gov.uk
other corpcomms@apacs.org.uk; enquiries@ipcc.gsi.gov.uk; complaint.info@financial-ombudsman.org.uk

Can anyone suggest anyone else to complain to?

4. Join this group and GET ACTIVE!

Sign this petition!

I have also set up an online petition stating that Amazon should stop circulating advertising material for VistaPrint.

http://www.petitiononline.com/stop1111/petition.html

If you have had money removed from you account without your knowledge by highstreetmax.com or clubprem.com please leave details in the comments section at the bottom of this post.

Get involved in a class action law suit against Vistaprint

There is a class action lawsuit against Vistaprint in the USA. Use the link below to join this action.
http://www.abingtonlaw.com/vistaprintclassaction.html

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Posted in internet
2 comments on “After I bought business card from Vistaprint, money was removed from my visa without my knowledge by CLUBPREM.COM and HIGHSTREETMAX.COM who are owned by Adaptive Affinity
  1. Megan Parry-Jones says:

    Vista print took money from my account without me knowing. Would never purchase anything from them again. Please avoid. Fraud.

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