GOVERNMENT INCOMPETENCE GETS MY GOAT UP
Two weeks ago I was rudely awoken at 6am by two burly bailiffs who wanted to remove our electronic goods because a previous tenant at our flat owes money to the DVLA (Driver and Vehicle Licensing Agency). We explained to them that we were not the droids they were looking for and they said we had to contact the DVLA to get the matter sorted out. So I wrote a nice letter clearly stating that we had never met Mr A. Hussain and to stop bugging us.
Yesterday I received a letter from the DVLA asking for the vehicle registration number. Eh? How the hell am I supposed to know that?!?!
This morning I rang them and a very unhelpful lady said that the only way I could resolve this matter would be to send in the registration number. I asked her how I should get that and she said from any correspondence to my address. In short she said that I had to illegally open another person’s private mail if I wanted the DVLA to stop sending the heavy squad to my house to threaten me.
I cannot be the only person with this exact problem. In fact I must be one of many thousands of people who face this scenario every year. The fact that the DVLA does not have a system in place for dealing with it is laughable and borders on incompetence.
And don’t get me started on their staff. It just reinforces what I suspected all along about large bureaucratic government organisations being there solely for the purpose of providing mass employment for people who show absolutely-no-initiative and might be ‘a bit fick’.
